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Pennant Services Jobs (NOW HIRING)

Pennant Services

Sr. Service Desk Manager

Eagle, ID · On-site

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Pennant Services, Inc.

Senior Intune Engineer

Eagle, ID

$99K - $136K/yr

Pennant Services is seeking an experienced, Senior Intune Engineer to design, implement, and support enterprise endpoint platforms. This role is responsible for the strategy, deployment, and ...

Pennant Services

Housekeeper

Abilene, TX · On-site

$13.50 - $17.50/hr

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Pennant Services

Senior IT Project Manager

Eagle, ID · On-site +1

$125K - $125K/yr

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Pennant Services

IT Auditor

Position Summary Pennant Services is seeking a highly motivated and detail-oriented IT Auditor to support the organization's IT audit, risk management, cybersecurity, compliance, and governance ...

Pennant Services

Home Health SLP

Anacortes, WA

$55 - $65/hr

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Pennant Services, Inc.

Senior Network Engineer

Eagle, ID

$99K - $136K/yr

About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant ...

Pennant Services

Sr. Service Desk Manager

Eagle, ID · On-site

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Pennant Services

Healthcare Payroll Specialist

Everett, WA · On-site

$25 - $40/hr

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Posted today

Pennant Services, Inc.

Senior Network Engineer

Nashville, TN · On-site

$100K - $137K/yr

About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant ...

Pennant Services

Home Health LPN | King County

Bellevue, WA · On-site

$40 - $50/hr

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located ...

Posted today

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Pennant Services information

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How much do pennant services jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for pennant services in the United States is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Pennant Services vs Pennant Technicians?

AspectPennant ServicesPennant Technicians
CredentialsVaries by role, often includes certifications in safety and equipment operationTypically requires technical certifications or licenses specific to the trade
Work EnvironmentField-based, on-site at client locations or project sitesPrimarily on-site, performing technical tasks and equipment maintenance
Employer & Industry UsageService provider offering various technical and support servicesTechnical staff or specialists within the service industry
Common Search & ComparisonOften compared for service scope and project rolesCompared for technical skills and certifications

Pennant Services generally refers to the broader organization providing various support and technical services, while Pennant Technicians are the skilled workers performing specific technical tasks. Understanding these distinctions helps clients and job seekers identify the right roles and services within the industry.

What are some common challenges faced by team members working at Pennant Services, and how can they be addressed?

Team members at Pennant Services often work in fast-paced healthcare environments, which can present challenges such as balancing multiple tasks, adapting to regulatory changes, and ensuring high-quality patient care. Effective communication and collaboration with interdisciplinary teams are essential to manage these demands efficiently. New employees can address these challenges by actively seeking feedback, participating in ongoing training, and leveraging the support of experienced colleagues to foster both professional growth and a positive work environment.

What is Pennant Services?

Pennant Services is a company that provides operational support and management services to healthcare facilities, particularly in the areas of skilled nursing, assisted living, and home health and hospice care. The company focuses on assisting its affiliates in delivering high-quality care and improving operational efficiency. By offering expertise in areas such as compliance, finance, human resources, and clinical operations, Pennant Services helps healthcare providers focus on patient care while maintaining strong business practices.

What are the key skills and qualifications needed to thrive as a Pennant Services employee, and why are they important?

To thrive at Pennant Services, strong skills in healthcare administration, operations management, and regulatory compliance are typically required, often supported by a degree in healthcare or business management. Familiarity with healthcare management software, financial reporting tools, and HR systems is essential for daily operations. Excellent leadership, communication, and problem-solving skills help build effective teams and ensure high-quality service delivery. These competencies are vital for maintaining operational excellence, regulatory compliance, and positive outcomes in a dynamic healthcare environment.
More about Pennant Services jobs
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What states have the most Pennant Services jobs? States with the most job openings for Pennant Services jobs include:
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Pennant Services jobs near you
Infographic showing various Pennant Services job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,442 per year, or $17.5 per hour.

Sr. Service Desk Manager

Pennant Services

Eagle, ID • On-site

Full-time

Posted 6 days ago

Job description

WHO WE ARE
At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.
JOB SUMMARY
The Senior Service Desk Manager - Operations is responsible for leading the day-to-day operational
effectiveness of the Service Desk organization. This position oversees operational performance, service quality, process governance, workforce accountability, and continuous improvement initiatives to ensure support services are delivered efficiently and consistently. This role serves as a key leader in ensuring the Service Desk operates at a high level of efficiency while continually improving user experience, operational maturity, and business alignment.
JOB DUTIES
Strategic Execution & Operational Leadership
  • Drive operational consistency across Service Desk functions and support teams.
  • Ensure Service Desk operations are aligned with organizational goals, service expectations, and
  • established standards.
  • Monitor service delivery performance and proactively address operational challenges impacting
  • user experience.
  • Lead operational efforts to improve efficiency, effectiveness, and scalability across support
  • functions.
  • Develop and maintain operational standards that support high-quality service delivery.

Metrics, Reporting & Accountability
  • Establish and maintain accountability for operational goals, service levels, project commitments,
  • and departmental initiatives.
  • Facilitate recurring operational reviews focused on performance, service quality, customer
  • satisfaction, productivity, and organizational priorities.
  • Ensure leaders and teams have clear ownership of initiatives, action items, and operational
  • objectives.
  • Identify operational risks and escalate concerns that may impact service delivery or
  • organizational performance.

Continuous Improvement & Service Excellence
  • Analyze operational workflows and identify opportunities to improve efficiency, quality, and user
  • satisfaction.
  • Lead continual service improvement initiatives designed to enhance Service Desk performance
  • and maturity.
  • Partner with Service Desk leadership to standardize procedures and improve consistency across
  • teams.
  • Support implementation of tools, automation opportunities, and operational enhancements that
  • improve service effectiveness.

Leadership & Team Development
  • Coach and mentor Service Desk leaders in operational planning, prioritization, accountability,
  • and execution.
  • Foster a culture of ownership, collaboration, customer service, and continuous improvement.
  • Promote consistent operational expectations and leadership practices across the organization.
  • Encourage proactive communication, follow-through, and accountability at all levels of the
  • Service Desk.

Service Management & Governance
  • Facilitate operational reviews, service assessments, and improvement planning activities.
  • Participate in major incident reviews, trend analysis, and service improvement initiatives when
  • appropriate.
  • Facilitate collaboration between teams to remove barriers and improve execution of
  • departmental objectives.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
QUALIFICATIONS
  • Bachelor's degree in Information Technology, Business Administration, Management, or a related field, or equivalent combination of education and experience.
  • Seven (7) or more years of progressive IT operations or support leadership experience.
  • Three (3) or more years of leadership experience managing support operations, service delivery functions, or technical teams.
  • Demonstrated experience managing operational performance through metrics, reporting, and accountability practices.
  • Experience developing support processes, operational governance, and continual improvement initiatives.
  • Strong understanding of IT Service Management (ITSM) principles and support operations.
  • ITIL Foundation certification or equivalent preferred.
  • Excellent organizational, planning, and prioritization skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to identify risks and proactively develop mitigation strategies.
  • Strong facilitation and meeting leadership skills.
  • Ability to manage multiple competing priorities in a fast-paced environment.
  • Strong coaching and mentoring skills with the ability to improve the quality of operational planning and execution.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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