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Pearson Scoring Jobs (NOW HIRING)

Pearson

$60 - $80/hr

General knowledge of all phases of the development, processing, scoring, and reporting of large ... At Pearson, our purpose is simple: to help people realize the life they imagine through learning.

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Pearson Scoring information

What is Pearson Scoring?

Pearson Scoring refers to the process of evaluating student assessments and standardized tests for Pearson, an educational company. Scorers are typically hired seasonally to review and score written responses, essays, or other test items according to specific rubrics and guidelines. The work is often done remotely and requires attention to detail, consistency, and the ability to follow scoring criteria. Pearson scorers usually undergo training to ensure they understand the standards and can provide fair and accurate evaluations.

What are the key skills and qualifications needed to thrive as a Pearson scorer, and why are they important?

To thrive as a Pearson Scorer, you need strong reading comprehension, analytical skills, and typically at least a bachelor’s degree in any field. Familiarity with online scoring systems and training modules provided by Pearson is essential. Attention to detail, time management, and the ability to provide consistent, unbiased evaluations are key soft skills for success. These skills ensure fair, accurate assessment of student responses and maintain the integrity of standardized testing processes.

What are the main challenges faced by Pearson scoring evaluators during peak scoring periods?

Pearson Scoring evaluators often experience increased workloads and tight deadlines during peak testing seasons, which can be challenging to manage. Maintaining focus and consistency in scoring large volumes of student responses is essential, requiring strong attention to detail and time management skills. Working remotely can also present challenges in communication and collaboration, but Pearson provides comprehensive training and support to help evaluators succeed. Regular feedback and virtual team meetings are common practices to ensure scoring accuracy and foster a sense of teamwork.

What states have the most Pearson Scoring jobs?

States with the most job openings for Pearson Scoring jobs include:

What other helpful pages are available for Pearson Scoring?

Other pages related to Pearson Scoring:

Infographic showing various Pearson Scoring job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 56% Full Time, 35% Part Time, 3% Contract, and 5% Nights. Highlights an 60% Physical, 2% Hybrid, and 38% Remote job distribution.

Advanced Associate, Customer Service (Quality & Training) - Hourly

Concord, NH • On-site

Pearson
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This job post has expired today. Applications are no longer accepted.

Job description

Under the direction of the Supervisor, Training and Quality, the Quality & Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.

Responsibilities

Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high-quality service. The goals are to increase efficiencies within the call center to meet overall department goals.

Training Development and Delivery

  • Assist in developing and maintaining reference materials for training

  • Assist in building training objectives and agendas

  • Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff

  • Secret shop OnVUE greeters and proctors

  • Maintain documentation summarizing training received by each employee

  • Monitor training success via surveys, escalation analysis, and quality reviews

  • Work with Supervisor and peers to ensure training responsibilities are met

Performance Feedback

  • Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.

  • Identify opportunities for continuous training improvements

Call/Chat/Email/ OnVUE /Other Monitoring

  • Monitor candidate-facing interactions and ensure that all customers are receiving quality service

  • Ensure agents and Global centers are meeting call center quality goals

  • Score monitored calls based on company Quality Guidelines

  • Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed

Client Guide, Teams Page, and Process Document Maintenance

  • Maintain Teams Page content

  • Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency

  • Search for areas of opportunity to develop these pages for ease of use for all users

Education and Experience:

  • Minimum High School Diploma or Equivalent?

  • Bachelor's Degree preferred or equivalent work experience

  • Experience training, teaching, or coaching

  • 3+ years customer service experience preferred

Skills, Knowledge, and Abilities:

  • Excellent oral and written communication skills

  • Familiar with various training tools and models; understanding of learning styles preferred

  • Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)

  • Effective problem-solving skills

  • Conflict management skills

  • Strong organization skills

  • Interpersonal savvy and ability to influence and relate to others

  • Time management skills

  • Ability to deal with ambiguity and overcome objections

  • Quickly and effectively adapt to changes

  • Must be patient, positive, and professional

  • Strong customer service skills

  • Coaching skills preferred

  • Strong attention to detail

  • Ability to set and meet goals

Other (license/certification):

  • Knowledge of Pearson VUE Regulatory and Professional clients is preferred

  • Working knowledge of Registration Manager, VSS, and Service Direct

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $21.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through September 4, 2026 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25638

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