ZipRecruiter

Log In

1

Peak Support Jobs (NOW HIRING)

PlayOn

Support Specialist

Chamblee, GA

... peak support periods. • Schools and fans experience reliable streams and positive interactions with the support team. • The Support Specialist contributes to identifying recurring issues and ...

PlayOn

Support Specialist

Chamblee, GA

Support queues remain healthy and manageable during both normal and peak support periods. Schools and fans experience reliable streams and positive interactions with the support team. The Support ...

TCS Education System

IT Support Analyst

Pasadena, CA · On-site

Ability to work occasional long hours or extra workdays depending on project needs, campus events, service launches, coverage needs, or peak support periods. * Ability to provide support during high ...

TCS Education System

IT Support Analyst

Pasadena, CA · On-site

$70K - $80K/yr

Ability to work occasional long hours or extra workdays depending on project needs, campus events, service launches, coverage needs, or peak support periods. * Ability to provide support during high ...

Peak Health

SNP Lead Care Manager- PEAK

Support escalation and review of high-risk, high-need member cases to ensure appropriate interventions, community resource connections, and care plan adjustments. 20. Assist Peak's Quality Management ...

next page

Showing results 1-20

All JobsPeak Support Jobs

Peak Support information

See salary details

$11

$18

$26

How much do peak support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for peak support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Peak Support position, and why are they important?

To thrive as a Peak Support specialist, you need strong customer service skills, a solid understanding of support processes, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) tools, ticketing systems, and common office software is highly valuable. Exceptional communication, problem-solving abilities, and adaptability help you stand out in handling varying customer needs during high-demand periods. These skills and qualities are critical to maintaining service quality and customer satisfaction during seasonal or workload peaks.

What is a Peak Support job?

A Peak Support job typically refers to a customer support role at Peak Support, a company that provides customer service, technical support, and back-office services for businesses. Employees in these roles assist customers through phone, email, or chat, helping resolve inquiries and issues efficiently. Positions can range from entry-level support agents to specialized roles in operations, quality assurance, and management. Peak Support is known for its remote work opportunities and focus on professional growth.

What does a typical shift look like for someone in a Peak Support role during busy seasons?

During busy seasons, a Peak Support team member can expect a fast-paced environment with higher call, email, or chat volumes than usual. Shifts often involve direct interactions with customers to resolve issues quickly and efficiently, frequent collaboration with other support agents or departments, and maintaining accurate records of customer interactions. Flexibility in working hours, including evenings or weekends, may be required to meet increased demand. Despite the intensity, the role offers a strong opportunity for skill-building, teamwork, and often leads to advancement into more permanent or specialized customer support positions.

More about Peak Support jobs
What cities are hiring for Peak Support jobs? Cities with the most Peak Support job openings:
What states have the most Peak Support jobs? States with the most job openings for Peak Support jobs include:
What job categories do people searching Peak Support jobs look for? The top searched job categories for Peak Support jobs are:
Peak Support jobs near you
Infographic showing various Peak Support job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 3% Internship, 20% Full Time, 6% Part Time, 6% Temporary, and 62% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Support Specialist

PlayOn

Chamblee, GA

Full-time

Posted 2 days ago

Be an early applicant

Job description

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. 
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process. 
While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support. 
 
The Outcomes You’ll Deliver:
•    Customers receive timely, clear, and helpful support that resolves their issues efficiently. 
•    Cases are documented accurately and consistently within the CRM system. 
•    Support queues remain healthy and manageable during both normal and peak support periods. 
•    Schools and fans experience reliable streams and positive interactions with the support team.   
•    The Support Specialist contributes to identifying recurring issues and improving overall service quality. 
In this role, you can expect to
  • Provide case-based support to schools and fans using our streaming platform. 
  • Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed. 
  • Communicate clearly and professionally with customers to understand issues and guide them toward resolution. 
  • Document troubleshooting steps, outcomes, and relevant details within the CRM system. 
  • Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs. 
  • Identify patterns or recurring issues and escalate when necessary to improve overall platform quality. 
  • Maintain productivity and responsiveness in a queue-based support environment. 
  • Follow established processes, support standards, and documentation requirements. 
  • Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues. 
  • Contribute to initiatives aimed at improving stream quality and overall customer experience. 
To thrive in this role, you have
  • 1–3 years of experience in customer support, help desk, call center, or operations support roles (preferred but not required). 
  • Strong customer service mindset with a passion for helping others solve problems. 
  • Comfortable using computers and learning new systems such as CRM or case management tools. 
  • Excellent written communication skills and the ability to explain solutions clearly to customers. 
  • Strong attention to detail when documenting cases and customer interactions. 
  • Ability to stay organized and manage multiple cases in a queue-based environment. 
  • Flexible and adaptable in a fast-paced support setting where priorities may shift throughout the day. 
How You Play
  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.    
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.  
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.   
  • Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.   

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn
 
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.