JOB SPECIFIC CORE COMPETENCIES:
- Demonstrates appropriate chain of command use and understanding of delegated responsibilities.
- Communicates pertinent patient information to the RN in a clear, accurate, concise, and timely manner.
- Demonstrates knowledge and technical skill necessary for providing safe and competent patient care.
- Provide holistic and patient-centered care while providing for established patient rights of the organization and adherence to hospital LOVE promise.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately.
- Maintains good physical and emotional well-being.
- Possesses genuine interest in caring for patients in the acute care environment.
- Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families, and coworkers.
- Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record.
- Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols.
- Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc.
- Duties include but are not limited to: attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc.
EXPECTED BEHAVIORS:
- Associate is capable of delivering care/service appropriate to patients/customers.
- Demonstrates competence in technical skills performed.
- Demonstrates critical thinking skills and the ability to prioritize care needs.
- Complies with direction of RN for patient activity/care.
- Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill.
- Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director.
- Contributes to implementing and supporting progressive change.
- Makes suggestions to solve patient care or unit problems.
- Identifies areas of quality improvement and offers suggestions/recommendations.
- Assists with orientation of new staff.
- Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned.
- Demonstrates acceptable attendance and punctuality per policy.
- Participates in quality improvement activities.
- Completes assigned responsibilities in an efficient, timely manner.
- Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.).
- Utilizes unit supplies in a cost-conscious manner.
- Exhibits effective organizational skills that assist in decreasing and/or eliminating overuse of man-hours.
- Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment.
- Treats staff from other departments, co-workers, patients, and families with respect.
- Utilizes AIDET-P.
- Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments.
- Applies good guest relation techniques to telephone conversations.
- Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons.
- Collaborates with other members of the health team regarding patient care needs and responsibilities.
- Directs concerns to appropriate persons within timeframes suitable to the situation.
- Utilizes appropriate chain of command.
- Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines.
- Observes equipment for malfunction and takes appropriate action.
- Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect, and confidentiality at all times.
- Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected.
- Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect.
- Readily offers assistance to families, visitors, patients/residents and colleagues.
- Functions in a professional manner under stressful or emergency conditions.
- Utilizes effective verbal, non-verbal and written forms of communication.
- Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient’s first behavioral commitment.
ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:
· High school diploma or equivalent.
ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.
- Phlebotomy training, EKG training