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Pc Technical Support Associate Jobs (NOW HIRING)

Newegg

CS Technical Support Supervisor

Diamond Bar, CA · On-site

Directly supervise the PC / technical support team (Specialists) - hiring, onboarding, coaching, and performance management. * Set clear goals and deliver regular feedback, development plans, and ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

Build and test PC-based DVR systems to customer's specifications. * Provide prompt and effective customer service and technical support. * Service customers in an effective and efficient manner ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

Build and test PC-based DVR systems to customer's specifications * Provide prompt and effective customer service and technical support * Service customers in an effective and efficient manner;

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

Experienced Technician responsible for client-side PC Support including the troubleshooting & break ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

CYNET SYSTEMS

Onsite Technical Support

Mount Pleasant, PA · On-site

$24 - $26/hr

Minimum Associate Degree or Technical School plus relevant experience. * Strong verbal and written ... Acquire, install, and upgrade PC components and software. * Plan for and respond to service outages ...

CORSAIR

Technical Support Specialist

Milpitas, CA · On-site

This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software ... Responsibilities * Provide technical support through inbound phone calls and live chat.

Corsair

Technical Support Specialist

Milpitas, CA · On-site

This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software ... Responsibilities * Provide technical support through inbound phone calls and live chat.

Newegg

Technical Support Specialist

Diamond Bar, CA · On-site

Experience in a customer-facing technical support, PC retail, or computer building/repair ... environment. * Working knowledge of PC hardware components (GPUs, CPUs, motherboards, memory ...

Stem Xpert

Service/technical Support

Salt Lake City, UT · On-site

Responsible for providing the first-line of telephone technical support of hardware, systems, and ... PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and ...

Burlington

Technical Support I

Riverside, CA · On-site

$15.60 - $22/hr

The job requires both individual and teamwork, and the associate will work under the guidance of ... A+ Certification, or equivalent certification relevant to PC support * Possesses 1 to 3 years of ...

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Knowledge of PC architecture * Good understanding of how all subsystems work in a PC and interact ...

Hidalgo County

Technician II

Edinburg, TX

$37K/yr

General Description Provide mid-level PC technical support for all County employees and remote ... Associate's degree from an accredited college or university preferred. One (1) year of related ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

Candidate would provide technical assistance and training to end users by performing the following ... Focus, PC Proficiency, System Administration, UNIX System Administration, SharePoint support.

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Pc Technical Support Associate information

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How much do pc technical support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for pc technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

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For Pc Technical Support Associate jobs, the most frequently searched job titles are:

CS Technical Support Supervisor

Diamond Bar, CA • On-site

Newegg
Retail • 501 - 1,000 employees
Learn more about Neweggexternal

Full-time

Posted 17 days ago

Newegg rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Key Responsibilities
  • Directly supervise the PC / technical support team (Specialists) - hiring, onboarding, coaching, and performance management.
  • Set clear goals and deliver regular feedback, development plans, and career growth; conduct one-on-ones and performance reviews.
  • Build a customer-first culture - model empathy, professionalism, and low-effort service across the team.
  • Own team KPIs - CSAT, AHT, ASA, abandon rate, QA, and service levels - monitoring daily performance and driving improvements.
  • Manage staffing, scheduling, and workforce coverage across phone, chat, and callbacks, including peak-season planning.
  • Partner with QA and Training on calibration, quality, and continuous skill development (formal certification delivered through external programs).
  • Execute the pre-sales and post-sales strategy - turn consultations into confident purchases (conversion, attach, AOV) and resolve issues that prevent returns.
  • Stand up and scale new capabilities - on-site troubleshooting, callback scheduling, and remote screen-share / live assist.
  • Measure and prove pre-sales revenue impact; report results to leadership.
  • Partner with PMs and Marketing on an education-first Knowledge Base and FAQs - improving self-service and reducing repeat contacts.
  • Enable the broader CS frontline - cheat-sheets, warm-transfer standards, and knowledge sharing so more technical contacts resolve at first touch.
  • Own the training and certification program - onboarding curriculum, CompTIA A+ and Network+ attainment tracking, voucher and budget management, and completion rates - partnering with the Lead on technical content.
  • Run quality assurance: call and chat monitoring, scorecards, calibration sessions, and targeted coaching based on observed gaps.
  • Own team-level service metrics - SLA attainment, first-contact resolution, escalation rate, handle time, and CSAT - and report performance and trends to CS leadership.
  • Own executive and complex escalations end to end; analyze root causes and implement fixes that prevent recurrence.
  • Partner cross-functionally with Product Management (category collaboration and escalation path), Tech / Genesys (routing, IVR, chatbot), Logistics, and Marketplace to resolve customer-impacting issues.
  • Ensure the team maintains deep technical expertise - personally credible, and developing a senior specialist as the designated technical escalation point (especially where no separate Lead role exists).
  • Translate the teams technical root-cause findings into concrete training, process, and staffing actions, and route product or vendor-facing issues to the right partners.
  • Own recruiting and onboarding for the team - headcount planning, screening, and ramp serving as technical interviewer.
  • Own the operational rollout of the onsite-troubleshooting pilot: staffing model, scheduling, cost tracking, and success criteria, with the Lead owning the technical protocol.
  • Leverage AI to raise quality and efficiency - agent-assist (CS Co-Pilot), AI-driven QA, and analytics for root-cause and contact-driver insights - and build it into the team's workflow and self-service.
  • Embraces AI and automation to improve the customer experience and scale the team.
  • Handle customer contacts directly during peak volume, coverage gaps, and complex cases - staying hands-on, credible with the team, and close to the customer experience.

Qualifications
Required
  • Experience supervising or formally leading a customer-facing support, contact center, or technical services team.
  • Working understanding of PC hardware and technical support workflows - sufficient to assess quality, coach effectively, and make sound prioritization calls.
  • Demonstrated experience with quality assurance practices - monitoring, scorecards, and calibration - in a support environment.
  • Experience with scheduling, coverage planning, or workforce management for a shift-based team.
  • Track record of developing people: onboarding programs, certification or skills tracking, and performance improvement.
  • Ability to deliver direct, specific feedback and manage performance conversations with professionalism.
  • Ability to work on-site in Diamond Bar with a schedule aligned to team coverage needs, including some evenings, weekends, and holidays.

Preferred
  • CompTIA A+ or an equivalent technical credential.
  • Experience in e-commerce, retail, or technical-retail customer service at scale.
  • Experience standing up a new service channel, program, or pilot from the ground up.
  • Familiarity with CRM/ticketing platforms and support reporting tools.
  • Experience managing a team that includes a senior technical individual contributor.

Leadership & Core Competencies
  • Builds capability rather than dependency - develops Specialists so that escalation volume falls over time.
  • Comfortable managing someone with deeper technical expertise than their own, and secure enough to defer on technical calls.
  • Manages by evidence - uses QA data and service metrics to decide where to coach, staff, and invest.
  • Direct and fair in feedback; addresses performance issues early rather than letting them compound.
  • Stays composed and organized through peak-season volume and staffing crunches.
  • Connects day-to-day service quality back to what it costs the business - returns, repeat contacts, and customer retention.

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