Payments Product Owner / Payments LeadLocation: Benton Harbor, MI 49022 (Onsite/Hybrid โ Based on Business Need)
Employment Type: Contract / Contract-to-Hire
Schedule: Full-Time
Position Overview
We are seeking an experienced Payments Product Owner / Payments Lead to drive the strategy, roadmap, and execution of payment solutions across Direct-to-Consumer (D2C) eCommerce platforms.
This is a high-impact role responsible for delivering seamless, secure, and optimized payment experiences while ensuring compliance, fraud prevention, and operational excellence.
The ideal candidate brings strong product management experience in payments/fintech, deep technical understanding of payment ecosystems, and the ability to collaborate cross-functionally across IT, Finance, Compliance, and Customer Experience teams.
Key
ResponsibilitiesPayments Strategy & Roadmap
Define and maintain the payments product vision and roadmap
Align payment initiatives with overall business and D2C objectives
Identify opportunities to improve checkout conversion and reduce friction
Stakeholder Collaboration
Partner with Engineering, Finance, Legal, Compliance, Marketing, AR, and Customer Service teams
Ensure alignment on priorities, releases, and product enhancements
Payment Optimization & Performance
Monitor payment KPIs (authorization rates, chargebacks, fraud rates, processing costs)
Identify performance gaps and implement optimization strategies
Partner with Accounts Receivable and Consumer Services to troubleshoot payment issues
Compliance & Risk Management
Ensure adherence to PCI-DSS, GDPR, and payment security standards
Collaborate with security and compliance teams to mitigate fraud risks
Requirements & Backlog Management
Gather business requirements and translate them into user stories
Prioritize and manage product backlog
Work closely with development teams during implementation cycles
Market & Industry Analysis
Stay current on payment regulations, emerging technologies, and competitive landscape
Evaluate and implement new payment methods and digital wallets
Required Qualifications
Bachelorโs degree in Business, Finance, Computer Science, or related field (preferred)
3+ years of Product Management experience in Payments / FinTech / eCommerce
Strong understanding of:
Credit & Debit Card processing
ACH transactions
Mobile wallets (Apple Pay, etc.)
Fraud prevention tools
Payment gateways & billing systems
Experience implementing multiple payment methods including:
Visa
Mastercard
Discover
Amex
PayPal
Apple Pay
Acima
Affirm
Experience working with QuickLizard preferred
Strong analytical and reporting skills
Excellent communication and stakeholder management abilities
Ability to work in fast-paced, deadline-driven environments
Preferred Skills
Experience in D2C eCommerce platforms
Background in financial systems integration
Data-driven decision-making approach
Experience improving payment authorization & conversion rates
.