Patron Services Manager Jobs in Decatur, GA (NOW HIRING)

About Us
Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.
As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.
In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.
Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.
Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.
Job Summary
The mission of the Georgia Gwinnett College Library is to support the institutional goals of the College by serving the information and research needs of its students, faculty, and staff. The library also serves as a resource center for the Gwinnett County community. Our Student Assistants play an integral role in helping us achieve this mission.
Responsibilities

• Performs various circulation activities (checking library materials in and out, renewals, etc.)
• Assists patrons in locating library materials using Library of Congress classification system
• Assists patrons in using library equipment such as: computers, copiers, scanners, and printers
• Answers incoming phone calls at the GGC Library Circulation Desk
• Answers walk-up questions from library patrons; directs patrons to other staff/departments as needed
• Assists with basic reference inquiries
• Sorts and shelves library materials
• Monitors security gate alarms and library entrance
• Assists in maintaining the appearance of the library, keeping it neat and orderly
• Participates in collection maintenance activities
• Submits help desk tickets for troubleshooting library equipment
• Cleans library computers and equipment
• Performs related work as required
  Work hours -
  Student Assistants are required to work a minimum of ten hours per week, with a maximum of 25 hours per week. The library has a wide range of hours to cover, and the hours are subject to change. Work schedule will be based on the library's coverage needs and the student's class schedule.
  Currently, the library is open: Monday ¿ Thursday, 7:30am to 8:30pm, Friday, 7:30am - 6:00pm and Sunday, 1:00pm ¿ 5:00pm.
  Work shifts will include nights and/or weekends. Student Assistants do not work holidays, spring break, when the campus is closed for inclement weather or another situation where the campus is closed. Students may work reduced hours during intersession when classes are not in session. Library is open fewer hours during Summer semester.

Required Qualifications

• Must be available to work evenings and weekends.
• Must be currently enrolled in a minimum of 6.0 credit hours at Georgia Gwinnett College in the current semester.
• Must be in good academic standing and maintain good academic standing for the duration of employment.
• Must be in good conduct standing with the Georgia Gwinnett College maintain good conduct for the duration of employment.
• Excellent verbal and written communication skills.
• Ability to serve a diverse college community with courtesy and professionalism.
• Customer service orientation.
• Strong organizational and time management skills.
• Basic knowledge of Windows environment, Microsoft Office, and Web browsers.
• Capacity to learn and perform library procedures.
• Able to assist with basic Reference and Information Commons inquiries.
• Accuracy and attention to detail.
• Ability to work productively as a member of a team.
• Must be able to handle confidential information

Preferred Qualifications

• Previous customer service and/or library work experience

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.
Other Information
Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.