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Patron Services Manager Jobs in Decatur, GA (NOW HIRING)

The Woodruff Arts Center

Concert Event Staff

Atlanta, GA · On-site

$14.50 - $19.25/hr

Patron Services Manager FLSA: United States of America (Non-Exempt) Employment Status : Temporary/Part time The Atlanta Symphony Orchestra is committed to serving our mission by promoting an ...

City of Doraville

Librarian

Atlanta, GA · On-site

$65K - $100K/yr

Manages all patron services, programs and activities. * Coordinates with DCPL on technology services and needs for the public and staff. * Responsible for approving and maintaining electronic time ...

Del Bar LLC

Bartender

Alpharetta, GA · On-site

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

Delbar

Bartender - Hiring Immediately

Alpharetta, GA

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

Delbar LLC

Bartender

Atlanta, GA · On-site

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

Delbar LLC

Bartender

Atlanta, GA · On-site

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

TABLE 95 MANAGEMENT

Restaurant Manager

Atlanta, GA

... patron, resetting a table, to ensure effective and efficient service and guest satisfaction ... Managing People - Provides regular performance feedback; develops subordinates' skills and ...

Delbar

Bartender - Hiring Immediately

Atlanta, GA

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

Delbar

Bartender - Hiring Immediately

Atlanta, GA

... service to all patrons. * Completes all necessary paperwork; maintains files and records. * Performs other related duties as assigned by management. QUALIFICATIONS: * Previous experience in a bar ...

DeKalb County

Library Specialist, Senior

Decatur, GA

$20.45 - $32.93/hr

... between employees and management; and trains staff in operations, policies, and procedures ... Provides professional and courteous customer service to Library patrons and the public; greets ...

DeKalb County

Library Specialist, Senior

Decatur, GA · On-site

$20.45 - $32.93/hr

... between employees and management; and trains staff in operations, policies, and procedures ... Provides professional and courteous customer service to Library patrons and the public; greets ...

DeKalb County

Librarian, Senior

Decatur, GA · On-site

$57K - $91K/yr

Maintains and manages the property including the equipment, building, parking lot and surrounding ... Provides customer service to library patrons and the public; provides assistance and information ...

DeKalb County

Librarian, Senior

Decatur, GA · On-site

$57K - $91K/yr

Maintains and manages the property including the equipment, building, parking lot and surrounding ... Provides customer service to library patrons and the public; provides assistance and information ...

Fulton County

LIBRARY ASSOCIATE

Atlanta, GA · On-site

$42K/yr

Provides customer service to patrons and the public: greets visitors and directs to areas of ... Performs library accounting functions and manages budget accounts within assigned area: monitors ...

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All JobsPatron Services JobsPatron Services Manager JobsPatron Services Manager Jobs in Decatur, GA

Patron Services Manager information

See Decatur, GA salary details

$32.7K

$104.1K

$176.7K

How much do patron services manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for patron services manager in Decatur, GA is $104,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $129,400.00 per year, depending on experience, location, and employer.

How does a Patron Services Manager typically collaborate with other departments to enhance the guest experience at a performing arts venue?

A Patron Services Manager frequently works alongside marketing, box office, and front-of-house teams to ensure a seamless and enjoyable experience for all guests. This role often involves coordinating with marketing to communicate event details, partnering with the box office on ticketing logistics, and training front-of-house staff to address patron needs. Effective collaboration helps resolve issues quickly and implement improvements based on audience feedback. Strong communication and teamwork are essential as the Patron Services Manager is often the first point of contact for patrons and must advocate for their needs across departments.

What are the key skills and qualifications needed to thrive as a Patron Services Manager, and why are they important?

To thrive as a Patron Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or event management, often supported by a relevant degree. Familiarity with ticketing software, CRM systems, and point-of-sale technologies is typically required. Exceptional communication, problem-solving, and conflict resolution skills distinguish top performers in this role. These competencies ensure smooth operations, excellent guest experiences, and effective team management in busy entertainment or cultural venues.

What is the difference between Patron Services Manager vs Box Office Supervisor?

AspectPatron Services ManagerBox Office Supervisor
Required CredentialsCustomer service experience, sometimes management trainingCustomer service experience, ticketing system knowledge
Work EnvironmentCustomer-facing, administrative, team managementFrontline, ticket sales, event day operations
Employer & Industry UsagePerforming arts, museums, entertainment venuesTheater, concert halls, sports arenas
Common Search & ComparisonCustomer service, management, arts administrationTicketing, event operations, customer service

The Patron Services Manager oversees customer service teams and manages patron relations, often with administrative duties. The Box Office Supervisor focuses on ticket sales, event day operations, and front-line customer interactions. While both roles require customer service skills, the Patron Services Manager typically has broader responsibilities including team management and strategic planning, whereas the Box Office Supervisor concentrates on ticketing and event execution.

What is a Patron Services Manager?

A Patron Services Manager is responsible for overseeing the customer service and front-of-house operations at venues such as theaters, museums, or event spaces. Their main duties include managing ticketing, supervising staff who interact with guests, resolving customer issues, and ensuring a positive experience for patrons. They often coordinate with other departments to ensure events run smoothly and handle any special needs patrons may have. This role requires strong communication, organizational, and problem-solving skills.
What are popular job titles related to Patron Services Manager jobs in Decatur, GA? For Patron Services Manager jobs in Decatur, GA, the most frequently searched job titles are:
What cities near Decatur, GA are hiring for Patron Services Manager jobs? Cities near Decatur, GA with the most Patron Services Manager job openings:
Patron Services Manager jobs near you
Infographic showing various Patron Services Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution, with an average salary of $104,115 per year, or $50.1 per hour.
Patron Service s Coordinator

Patron Service s Coordinator

The Woodruff Arts Center

Atlanta, GA • On-site

$17 - $23/hr

Full-time

Posted yesterday

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.
Reports to:
Box Office Manager
FLSA:
United States of America (Non-Exempt)
Employment Status:
Regular/Full time
The Tony Award® winning Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually. Over 140 productions have premiered at the Alliance Theatre, including eleven that transferred to Broadway and one to Netflix.
Off the stage, the Alliance Theatre is dedicated to education and community engagement. Through performances, classes, camps, in-school initiatives, online programs, and more, the Alliance Theatre reaches over 100,000 students and community members annually.
The Alliance Theatre's mission is to expand hearts and minds on stage and off through the power of storytelling.
POSITION DESCRIPTION:
The Patron Services Coordinator is a key member of the Patron Services team, reporting to the Box Office Manager. This position provides direct, hands-on support in both Box Office operations and Front of House (FOH) patron-facing duties. The ideal candidate is organized, personable, and thrives in both administrative and live event environments.
During regular business hours, the Patron Services Coordinator focuses on ticketing, memberships, subscriptions, education-related ticketing and registration. During performances and events, they serve as part of the Show call and Front of House team, welcoming patrons, resolving seating and ticketing issues, and ensuring every guest has an outstanding Alliance Theatre experience.
This position requires strong attention to detail, exceptional customer service, and the ability to remain calm and professional in fast-paced or high-volume situations.
WORK SCHEDULE:
Full-time; some weekdays, with regular nights and weekends required for show coverage.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service & Patron Experience:
  • Serve as a primary point of contact for patron inquiries via phone, email, and in person at the window and show call shifts.
  • Provide professional and prompt assistance with ticketing, memberships, subscriptions, and general patron inquiries.
  • Resolve patron issues in a friendly and professional manner.

Ticket Sales & Patron Services:
  • Process ticket sales and exchanges for performances, classes, camps, and other events using
  • Tessitura or similar CRM systems.
  • Support the sale and renewal of season subscriptions and memberships.
  • Process complimentary tickets, vouchers, and special offers as directed.
  • Perform show call responsibilities, including printing will-call tickets and seating books and assisting with in-person ticket sales.
  • Assist with education program registration, including Education camps, workshops, and classes.

Front of House Responsibilities
  • Serve as the hands-on deck patron support during performances, assisting the Front of House Management team with customer service.
  • Greet and assist patrons, ensuring safe, efficient, and welcoming entry and exit in seating process.
  • Work closely with ushers, security, and stage management to ensure cohesive experience.
  • Help resolve seating discrepancies and last-minute ticketing issues in collaboration with the Show Call team.
  • Create a report and communicate patron feedback or incidents to the Front of House Manager and various departments including Marketing.

Special Events & Access Programs:
  • Assist with ticketing and support for access initiatives, including Tickets for Teachers, Library Passes, and veterans' programs.
  • Provide on-site support for special events such as Toddler Takeover, one-day camp sales, and other community initiatives.
  • Participate in outbound calling campaigns for ticket sales, membership renewals, fundraising efforts.

Administrative Support:
  • Maintain accurate patron and ticketing records in Tessitura.
  • Support daily sales reports, cash handling, and reconciliation as directed by the Box Office Manager.
  • Assist with Box Office supply maintenance and inventory.
  • Participate in departmental meetings and contribute to improving patron-facing operations.

QUALIFICATIONS:
• High school diploma or equivalent required; a background in theatre, arts administration, or customer service preferred.
• Minimum of 2 years of experience in a box office, customer service, or front-of-house environment, preferably in a performing arts or live events setting.
• Experience with Tessitura or similar CRM/ticketing systems strongly preferred.
• Availability to work evenings, weekends, and holidays as needed for performances or events.
Skills and Abilities:
• Exceptional communication skills (verbal and written) with a warm, professional demeanor.
• Ability to remain calm, organized, and effective during busy or high-pressure moments.
• Strong attention to detail and accuracy in data entry and cash handling.
• Collaborative and adaptable team player with a strong sense of hospitality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Ability to stand or walk for extended periods during performances and events.
• Occasional lifting of up to 25 lbs. (supplies, ticket stock, signage, etc.).
• Work environment ranges from quiet office settings to busy, high-traffic lobbies during showtimes.

Apply