Patron Services Manager Jobs in Decatur, GA (NOW HIRING)

About Us
Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.
With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.
Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.
Location
Statesboro Campus - Statesboro, GA
Department Information
Performing Arts
Job Summary
The Patron Services Associate oversees the day-to-day operations of the Georgia Southern University Performing Arts Center (PAC) administrative office, including the ticket office, while serving as the primary front-of-house administrator for the PAC. The Patron Services Associate plays a critical role in creating a welcoming and accessible environment for patrons, donors, and clients, assisting the PAC Director to ensure that their needs are met.
Responsibilities

• Oversee daily operations of the PAC administrative office, including ticket office functions, patron services, and maintaining the administrative office, lobby, and audience chamber
• Prepare PAC newsletters, marketing materials, and coordinate PAC participation in on-campus and community outreach events
• Conduct arts administration industry research and provide operational and strategic support to the PAC Director
• Coordinate guest artist accommodations, process payment requests, and support administrative and event-related logistics
• Coordinate front-of-house operations to ensure a professional guest experience and assist with event setup, changeovers, load-ins, and load-outs
• Recruit, hire, train, schedule, and supervise student assistants, work-study staff, and event volunteers
• Serve as the primary point of contact for PAC information for patrons, donors, clients, staff, and guest artists
• Maintain and update the PAC patron database, oversee mass mailings, and support patron, donor, and client relationship development
• Administer the PAC School Matinee Series, including relationship management, reservations, invoicing, payment collection, seating charts, and event signage
• Manage all PAC season, rental event, community group, and school group ticket sales using Tix ticketing software

Required Qualifications
Educational Requirements

• Bachelor's degree in performing arts, arts administration, or related field or 4-5 years of experience in live production or event management in lieu of a bachelor's degree

Preferred Qualifications
Preferred Educational Qualifications

• Bachelor's degree in the Performing Arts

Preferred Experience

• Live production and front of house experience

Proposed Salary
$16.15 - $19.78 per hour
This is a non-exempt position paid on a biweekly basis.
Required Documents to Attach

• Resume
• Cover Letter
• Schedule of Availability
• Two (2) Professional References

Knowledge, Skills, & Abilities
ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date
July 6, 2026
Application review may begin on June 24, 2026.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu .
For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.
Proof of valid Driver's License upon hire and throughout employment.
Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in an office environment
• Workweek may occasionally extend beyond 40 hours
• Travel may be required
• Work week may extends to evenings, weekends and/or holidays
• May be required to maneuver items weighing up to 50 pounds with or without reasonable accommodation
• Work performed in indoor and outdoor environments

Background Check

• Standard + Education & DMV