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Patient Support Associate Jobs in Schenectady, NY

Albany Med

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Prepares patient disability and out of work / school paperwork. * Responsible for discussing ... Supports plans, policy and procedures, and initiatives within scope of their departments ...

Albany Med

Patient Service Associate - GI

Albany, NY · On-site

$46K - $60K/yr

Prepares patient disability and out of work / school paperwork. * Responsible for discussing ... Supports plans, policy and procedures, and initiatives within scope of their departments ...

Albanymed

Patient Service Associate - GI

Albany, NY

$46K - $60K/yr

Interact with a diverse patient population. Utilize the electronic medical record to maintain ... Supports plans, policy and procedures, and initiatives within scope of their departments ...

Albany Med

Patient Service Associate - GI

Albany, NY · On-site

$46K - $60K/yr

Prepares patient disability and out of work / school paperwork. * Responsible for discussing ... Supports plans, policy and procedures, and initiatives within scope of their departments ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Schenectady, NY

Patient Support Associate information

See Schenectady, NY salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient support associate in Schenectady, NY is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $23.03 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Schenectady, NY?

The most popular types of Patient Support jobs in Schenectady, NY are:

What job categories do people searching Patient Support Associate jobs in Schenectady, NY look for?

The top searched job categories for Patient Support Associate jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Patient Support Associate jobs?

Cities near Schenectady, NY with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,851 per year, or $24.4 per hour.

Patient Service Associate - Community Endo, Albany

Albany Medical Center

Guilderland, NY • On-site

$17.75 - $22.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Albany Medical Center rating

8.0

Company rating: 8.0 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

139th of 1,065 rated hospitals

Job description

Patient Service Associate

We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Position Summary:

  • Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
  • Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
  • Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
  • Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
  • Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
  • Interact with a diverse patient population.
  • Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
  • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
  • Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
  • Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
  • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
  • Answer incoming phone calls and direct appropriately to team members
  • Conveys professional image by adhering to the established dress code.

Qualifications:

  • High School Diploma/G.E.D. - required
  • 2-3 years office experience or one year of related experience in a medical practice - preferred
  • Experience using an electronic health record and Microsoft Office a plus.
  • Excellent customer service skills.
  • Ability to multi-task in a high patient volume unit.
  • Ability to learn and utilize resources.
  • Strong time management skills.
  • Ability to review information and draw appropriate conclusions.
  • Good judgement and ability to problem solve; escalate issues as needed.
  • Strong teamwork skills and work ethic.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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