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Patient Support Associate Jobs in Texas (NOW HIRING)

Compass Group

PATIENT OBSERVATION ASSISTANT

Austin, TX · On-site

$16/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

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Patient Support Associate information

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$12

$23

$62

How much do patient support associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for patient support associate in Texas is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $22.16 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Texas? The most popular types of Patient Support jobs in Texas are:
What are popular job titles related to Patient Support Associate jobs in Texas? For Patient Support Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Texas look for? The top searched job categories for Patient Support Associate jobs in Texas are:
What cities in Texas are hiring for Patient Support Associate jobs? Cities in Texas with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
PATIENT OBSERVATION ASSISTANT

PATIENT OBSERVATION ASSISTANT

Compass Group

Cedar Park, TX • On-site

$19/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,077 frontline employees who took The Breakroom Quiz

313th of 451 rated business services

Job description

  • We are hiring immediately for full and part time PATIENT OBSERVATION ASSISTANT positions.
  • Address: Ascension Seton Cedar Park Hospital - 1401 Medical Parkway, Cedar Park, TX 78613. Note: online applications accepted only.
  • Schedule: Full time and part time schedules; Days and hours may vary. More details upon interview.
  • Requirement: Prior patient observation experience preferred. High school diploma or GED required.
  • Perks: No experience necessary! Paid training offered!
  • Pay Range: $16.00 per hour to $19.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
We asked some of our associates why they love working for Touchpoint. Click here to see what they said!
Job Summary
Summary: Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager.
Essential Duties and Responsibilities:
  • Visually and audibly monitors the assigned patient's condition and behavior at all times.
  • Completes observation reports at established interval.
  • Takes initiative in compassionately rendering service or responding to needs. Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues.
  • Remains at the bedside of assigned patient at all times unless relieved by an appropriate staff member.
  • Verbally redirects the patient from engaging in at-risk behaviors.
  • Seeks help or advice as soon as possible when patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
  • Participates in collaborative identification and reporting of patient safety issues. Assures patient environment is safe; reports any safety hazards to the charge nurse. Removes visible hazards and reports as appropriate.
  • Assists in calming and/or reorienting patient in cases of agitation or confusion.
  • Assists with keeping patient's room safe and orderly.
  • Accompanies patient when diagnostic testing is required.
  • Immediately summons the nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately reports any potentially dangerous behavior or concerning conversations to the nurse.
  • Participates in hand-off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment. Arranges coverage around meal break times with nurse and informs nurse prior to leaving patient for any reason.
  • Assists patient with ordering dietary tray and setting up of patient's meal tray; assists with basic positioning of patient; assists with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse.
  • Responds rapidly and thoroughly to emergencies, special needs, etc.
  • Accepts suggestions and direction from supervisors and hospital staff.
  • Demonstrates knowledge of department policies and procedures. Honors department's attendance, break, behavior, dress, personal hygiene, and safety codes.
  • Honors all confidentiality and other regulatory requirements.
  • Accepts and absorbs department and hospital education program.
  • Assists other associates as necessary. Responds to direction as provided.
  • Performs other duties as assigned.

Qualifications:
  • High School Diploma, GED or equivalent is required
  • Current CPR AED or basic life Support healthcare provider (BLS-HCP) certification required within 30 days of hire, if required at the facility.
  • Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 pounds.
  • One to two years of previous experience is preferred.

Associates at Touchpoint are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Touchpoint maintains a drug-free workplace.

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