Patient Support Associate Jobs in Austin, TX (NOW HIRING)

SUMMARY:

The Senior Manager, Patient Support, Engagement oversees and directs establishes operational objectives for Elligo’s clinical research regarding enrollment of patients in clinical research studies (as known as - clinical trials). This position must demonstrate the ability to lead a team of recruiters to ensure the recruitment of clinical trial patients, as well as attend health fairs, brand the company locally, and meet enrollment goals.  

ESSENTIAL DUTIES:

Project Management (typically 3-5 projects) 

• Leads internal marketing team members to ensure recruitment and retention project milestones are met as contracted. 
• Oversees and delegates projects and tasks to appropriate marketing team members based on project deliverables and team member utilization/allocation. 
• Attends and participates in the internal “kick-off” meeting to review project delegations and expectations for any new projects. 
• Demonstrate knowledge of the Company’s clinical research studies as well as the diagnoses and medical terminology that is involved in each study.
• Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted. 
• Coordinating activities and deliverables of all study team members? 
• Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, pharmaceutical sponsors, and all levels within the company 
• Provides feedback to Management regarding the maintenance of effective levels of recruitment activities for each project. 
• Responsible for overall daily recruitment activities on all assigned enrolling protocols, which includes: 
• Develop the strategy for the recruitment/retention campaign based on protocol, advertisements and collaborating physicians. 
• Managed the recruitment activities for all enrolling protocols. 
• Create and lead all marketing campaigns for studies. 
• Contacted appropriate vendors to conduct media buys or other advertising tactics 
• Analyze patient recruitment trends for specific therapeutic areas and adjust recruitment campaigns to reflect those trends. 
• Develop content and scripts for patient recruitment campaigns and outreach. 
• Maintain a high level of knowledge and understanding of inclusion/exclusion criteria for all enrolling protocols. 
• Track, report and analyze metrics from marketing and advertising campaigns in regards to patient recruitment and enrollment for each enrolling protocol. 
• Collaborated with sites to assist in enrollment of participants for study specific clinical trials. 
• Manage team of recruiters and patient outreach operations. 
• Monitors efficiency to maintain an appropriate utilization rate month over month. 
• Updates internal reporting and project management tracking mechanism per departmental requirements. 

SUPERVISORY RESPONSIBILITIES:

This position manages the following roles:

• PRN Patient Engagement Associate
• Patient Partnership Associate
• Patient Support Specialist
• Patient Engagement Associate

Supervisory responsibilities include but are not limited to:

• Monitor employee productivity and provide constructive feedback and coaching.
• Assessing the work performance of their employees and identifying areas that need improvement
• Set and communicate goals for performance and deadlines in ways that comply with the company’s plans and vision, in addition to departmental objectives.
• Ensuring that business goals, deadlines, and performance standards are met according to set benchmarks and established company policy.
• Recommend new employees to the TalentServices team based on an assessment of their performance.
• Ensure adherence to legal and company policies and procedures and partner with TalentServices to undertake disciplinary actions if needed.

QUALIFICATIONS:

• Proven expertise executing project plans, timelines and budgets? 
• Ability to travel as needed? 
• Strong proficiency in Microsoft Office programs (Outlook, Word) and Web applications; 
• Exceptional organizational skills, attention to detail and demonstrated human relations and effective communication skills required; 
• Excellent verbal and written communication skills; 
• Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors and external customers;
• Outgoing personality and ability to engage with people a must 
• Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads; 
• Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic; 
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information. 
• Ability to work with functional groups and different levels of employees throughout Elligo to achieve business results effectively and professionally.
• Proactive and timely follow-up skills: the ability to organize applicable department timelines and follow up with internal and external stakeholder needs as needed.
• Clear and concise written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Strong organizational skills: ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
• Proven track record of building and maintaining solid relationships with both internal and external stakeholders.
• Self-motivated; able to work independently to complete tasks respond to department requests and collaborate with others to utilize their resources and knowledge to identify quality solutions.

CRC Qualifications:

• Skilled in interacting and working with others, including peers, patients, management, and internal and external stakeholders.
• Working knowledge of Good Clinical Practice guidelines and Federal research regulations.
• Familiarity in clinical trial terminology and practices required
• The ability to manage multiple tasks, evaluate a variety of unpredictable scenarios, and achieve project timelines while being able to apply your understanding of study protocol(s).
• Strong computer skills, including but not limited to the knowledge of a Clinical Trial Management System (CTMS), Electronic Document Management System (EDMS), and MS Office products such as Excel and Word.
• An honest and ethical work approach to promote the development of life-changing treatments for patients.

FMS Qualifications:

• Thorough understanding of both the Generally Accepted Accounting Principles (GAAP). and Generally Accepted Auditing Standards. (GAAS)
• Working knowledge of the principles, design, and procedural methods used in financial analysis
• Adaptable in a fast-paced environment with changing priorities, tasks, and client conditions 
• Strong customer service skills with an ability to work under pressure and conflicting client deadlines and requests. 
• Proven oral and written communication skills to communicate with all levels of management and clients effectively
• A natural problem solver with a knack for identifying inefficiencies and proposing solutions

Sales Qualifications:

• Ability to create compelling presentations that meet clients’ pain points to gain new business.
• Knowledge of applicable regulations and standards affecting pharmaceutical and medical device products.
• Proven experience executing full sales cycles (prospecting through closing and retention/upsell).
• Self-starter and able to work independently and collaborate across different teams to meet company goals and projects.
• Flexible in nature to accommodate new program growth and change.
• Demonstrated track record of increasing revenue through the generation of leads
• General and clinical understanding of the Clinical Research/pharmaceutical market

EDUCATION AND EXPERIENCE:

• Experience working with EMR’s preferred 
• BA in a related field 
• 5-10?years?managerial experience? 
• Experience with?clinical?trial management systems? 

Preferred: 

• Agency experience 
• Understanding or experience with patient recruitment campaigns in a clinical research setting is ideal. 

Technology, preferred experience: 

• Google analytics, google adwords experience 
• Salesforce 
• Microsoft Suite 
• Project Management Software (general) 
• NetSuite 

ENVIRONMENT:

• Remote Position
• Up to 20% of travel may be required to support the position’s responsibilities.  

PHYSICAL DEMANDS:

While performing the duties of this job, the employee may:

• work at a desk using a computer for prolonged periods;
• regularly communicate via e-mail, telephone, chat, webcam (remote sessions such as MS Teams or Zoom), and exchange accurate and timely information;
• frequently sit/stand/walk, grasp lightly/fine manipulation of objects
• occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.

ADDITIONAL:

Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met. 

Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance. 

Experience working with EMR’s preferred 

BA in a related field 

5-10?years?managerial experience? 

Experience with?clinical?trial management systems?