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Patient Support Associate Jobs in McAllen, TX (NOW HIRING)

Ascend Vision

Patient Support Agent

Weslaco, TX · On-site

Patient Support Agent Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a ...

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ... The Patient Support Agent (call center representative) position allows you to provide a welcoming ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ... The Patient Support Agent (call center representative) position allows you to provide a welcoming ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ... The Patient Support Agent (call center representative) position allows you to provide a welcoming ...

Benevis Dental

Associate Dentist

Donna, TX · On-site

Benevis Dental seeks an Associate Dentist to deliver high-quality, patient-centered care in a ... and patient education while leveraging Benevis Dental's operational and clinical support.

Benevis Dental

Associate Dentist

Sullivan City, TX · On-site

Benevis Dental seeks an Associate Dentist to deliver high-quality, patient-centered care in a ... and patient education while leveraging Benevis Dental's operational and clinical support.

Benevis Dental

Associate Dentist

Progreso, TX · On-site

Benevis Dental seeks an Associate Dentist to deliver high-quality, patient-centered care in a ... and patient education while leveraging Benevis Dental's operational and clinical support.

Benevis Dental

Associate Dentist

La Feria, TX · On-site

Benevis Dental seeks an Associate Dentist to deliver high-quality, patient-centered care in a ... and patient education while leveraging Benevis Dental's operational and clinical support.

Benevis Dental

Associate Dentist

Weslaco, TX · On-site

Benevis Dental seeks an Associate Dentist to deliver high-quality, patient-centered care in a ... and patient education while leveraging Benevis Dental's operational and clinical support.

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in McAllen, TX

Patient Support Associate information

See McAllen, TX salary details

$12

$24

$63

How much do patient support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient support associate in McAllen, TX is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.60 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in McAllen, TX?

The most popular types of Patient Support jobs in McAllen, TX are:

What job categories do people searching Patient Support Associate jobs in McAllen, TX look for?

The top searched job categories for Patient Support Associate jobs in McAllen, TX are:

What cities near McAllen, TX are hiring for Patient Support Associate jobs?

Cities near McAllen, TX with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in McAllen, TX as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,931 per year, or $24 per hour.

Patient Support Agent

Thurmond Eye Associates

Mcallen, TX

Full-time

Re-posted 15 days ago

Key responsibilities

  • Answer phones in a timely and professional manner, schedule patient appointments, and input insurance information.

  • Complete new patient registration and log all patient communication within the patient chart.

  • Update patient data and insurance information to ensure accurate billing and respond to patient concerns or escalate as needed.

Job description

Description

Our mission is to provide quality, accessible and patient-centered eye care.


Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. 


Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes. 


Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.


The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.


ESSENTIAL DUTIES & RESPONSIBILITIES

  •        Communicates in a cordial, professional manner with patients via phone.
  •        Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
  •        Logs all patient communication within patient chart during or after patient call.
  •        Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
  •        Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients' experience.
  •        Updates computer referring physician data base, as needed.
  •        Works with online scheduling system and EHR.
  •        Verifies patient data and insurance to ensure it is updated for accurate billings.
  •        Responds to patient concerns or refers to leadership as needed.

Requirements

Education and Experience

  •     High school diploma or equivalent, preferred
  •     Call Center, Customer Service or other related experience, preferred
  •     Bilingual (English/Spanish), required

Knowledge, Skills & Abilities

  •     Customer Service
  •     Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
  •     Ability to utilize a desktop computer, keyboard, mouse and headset
  •     Acquainted with common ocular symptoms and complaints

Physical Requirements

  •     Sitting for extended periods of time
  •     Requires using hands to handle, control, or feel objects, tools, or controls
  •     Requires repetitive movement

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