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Patient Services Supervisor Jobs (NOW HIRING)

Florida Orthopaedic Institute

NY · On-site

The Supervisor of Clinic Authorizations and Specialty Injections plays a critical leadership role ... Stronginterpersonal and customer service skills, with a focus on patient and provider satisfaction.

New

Florida Orthopaedic Institute

The Supervisor of Clinic Authorizations and Specialty Injections plays a critical leadership role ... Stronginterpersonal and customer service skills, with a focus on patient and provider satisfaction.

New

LucyRx

Patient Services Supervisor

The Colony, TX · On-site

Responsible for leading, training, and motivating a team of customer service representatives to ensure the delivery of exceptional service experience. Oversee day-to-day operations, including ...

Chapa-De

Dental Patient Services Supervisor

Auburn, CA

$30.50 - $35.55/hr

As our Dental Patient Services Supervisor, you'll empower your team to provide outstanding service, foster collaboration across departments, and ensure every patient feels welcomed, supported, and ...

LucyRx

Patient Services Supervisor

The Colony, TX · On-site

Responsible for leading, training, and motivating a team of customer service representatives to ensure the delivery of exceptional service experience. Oversee day-to-day operations, including ...

Lucyrx

Patient Services Supervisor

The Colony, TX · On-site +1

Responsible for leading, training, and motivating a team of customer service representatives to ensure the delivery of exceptional service experience. Oversee day-to-day operations, including ...

Compass Group

NE PATIENT SERVICES SUPERVISOR

Leawood, KS · On-site

$26.50/hr

* We are hiring immediately for a full time NE PATIENT SERVICES SUPERVISOR position. * Location : Children's Mercy Kansas - 5808 West 110th Street, Overland Park, KS 66211. Note: online applications ...

NC Dental Network

Patient Service Representative

Advance, NC · On-site

$15.25 - $19.25/hr

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback. Satisfy all mandatory training ...

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Patient Services Supervisor information

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$30K

$66.1K

$112K

How much do patient services supervisor jobs pay per year?

As of Sep 9, 2026, the average yearly pay for patient services supervisor in the United States is $66,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What does a patient services supervisor do?

A Patient Services Supervisor oversees the daily operations of patient services within a healthcare facility. They manage a team that handles patient admissions, scheduling, registration, and customer service. Their responsibilities include ensuring a positive patient experience, resolving complaints, training staff, and coordinating with other departments to maintain efficient workflows. They play a key role in upholding quality and compliance standards in patient interactions.

What are the key skills and qualifications needed to thrive as a patient services supervisor?

To thrive as a Patient Services Supervisor, you need experience in healthcare administration, leadership abilities, and a solid understanding of patient service protocols, often supported by a bachelor's degree in healthcare or a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and compliance regulations is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you effectively manage staff and deliver positive patient experiences. These skills ensure efficient clinic operations, high patient satisfaction, and a well-coordinated healthcare team.

How does a patient services supervisor typically collaborate with clinical and administrative staff to ensure smooth patient flow?

A Patient Services Supervisor works closely with both clinical teams (such as nurses and physicians) and administrative staff to coordinate patient scheduling, manage front-desk operations, and address any patient concerns. They often facilitate communication between departments to resolve issues quickly and help implement process improvements that enhance the overall patient experience. Regular meetings and real-time updates are common, ensuring everyone is aligned on patient needs and workflow priorities. This collaborative environment helps maintain efficient operations and high levels of patient satisfaction.

What is the difference between Patient Services Supervisor vs Patient Care Coordinator?

AspectPatient Services SupervisorPatient Care Coordinator
CredentialsHigh school diploma or equivalent; healthcare experience often preferredHigh school diploma or equivalent; healthcare or medical office experience beneficial
Work EnvironmentMedical offices, hospitals, clinics overseeing patient servicesMedical offices, clinics, hospitals coordinating patient care
Employer & Industry UsageHealthcare facilities managing patient service operationsHealthcare providers assisting with patient care plans and scheduling
Common Search & ComparisonFocuses on supervision and administrative tasksFocuses on patient interaction and care coordination

The Patient Services Supervisor primarily oversees administrative functions related to patient services, ensuring smooth operations. In contrast, the Patient Care Coordinator focuses on coordinating patient care and communication. Both roles are essential in healthcare settings but differ in responsibilities and focus areas.

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Patient Services Supervisor jobs near you
Infographic showing various Patient Services Supervisor job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $66,085 per year, or $31.8 per hour.

Patient Services Supervisor

New Smyrna Beach, FL • On-site

Quest Diagnostics
See more jobs at Quest Diagnosticsexternal

$75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

93rd of 121 rated laboratories

Job description


Phlebotomy Supervisor - New Smyrna Beach, FL, Monday to Friday, 6:00 AM to 3:00 PM, with rotational weekends
Pay range: $75,000+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!
Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.
Responsibilities
  • Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
  • Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
  • Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
  • Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
  • Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
  • Relocate/open/close PSCs, IOPs and RRLs.
  • Oversees inventory process for supervised facilities.
  • Participates in the interview, selection and hiring of new employees.
  • Responsible for training, coaching, supervision and development of staff.
  • Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
  • Holds regularly scheduled meetings for dissemination of all information to staff.
  • Ensures all employees meet requirements for driving on company business.
  • Tracks/enters time/attendance of employees.
  • Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities.
  • Prepares month-end reports.
  • May perform training and onboarding of new Clients.
  • Investigates/resolves and responds to customer complaints appropriately and effectively.
  • Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
  • Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
  • Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
  • Participates on process improvement teams, or other initiatives to meet management objectives.
  • Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
  • Demonstrates and lives the Values of Quest Diagnostics.
  • All other duties as assigned, within scope of the position.
Qualifications
Required Work Experience:
  • Minimum two years prior supervisory experience or demonstrated leadership experience
  • Minimum five years' experience in phlebotomy, laboratory or other healthcare environments
Preferred Work Experience:
  • Customer service in a retail or service environment preferred.
Physical and Mental Requirements:
  • Extensive use of phone and PC
  • Prolonged standing/sitting
  • Fine dexterity with hands/steadiness
  • Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
  • Talking
  • Vision - requires constant mental visual attention to details.
  • Walking
  • Balancing
  • Bending/Kneeling
  • Pushing/Pulling
  • Reaching/Twisting
Knowledge:
  • The position requires the ability to effectively communicate in English.
Skills:
  • Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
  • Must have valid driver's license and clean driving record.
  • Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
  • Capable of handling multiple priorities in a high-volume setting.
  • Proficient PC skills including experience using MS Office applications.
  • Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • Must be able to manage individuals in multiple geographies/locations
  • Position requires travel.
Education
  • Bachelor's Degree Business Administration, Healthcare or related field (Preferred)
  • High School Diploma or Equivalent (Required)
Languages
  • English (Required)
Licenses and Certifications
  • Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
Work Requirements
  • Travel Required

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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