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Patient Services Liaison Jobs (NOW HIRING)

Empress EMS

Patient Services Liaison

Yonkers, NY · On-site

Position Summary We are currently looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center! Our ideal candidate has the ability to build rapport with ...

Empress EMS

Patient Services Liaison

Yonkers, NY · On-site

Position Summary We are currently looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center! Our ideal candidate has the ability to build rapport with ...

Cencora

Patient Services Liaison

Dallas, TX · On-site

Job Details We are looking to grow our team with Patient Access and Affordability within Methodist ... Provide liaison services for patients requiring high-cost retail prescription therapies, focused on ...

Custom Staffing

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Guest Services Liaison

New York, NY · On-site

$25/hr

... Service Liaison. * This is a long-term temp position. * Teh shift is Monday - Friday 12pm - 8pm ... Patient navigator to assist with wayfinding. * Facilitate a working relationship between patients ...

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How much do patient services liaison jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient services liaison in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a patient services liaison?

To thrive as a Patient Services Liaison, you need strong customer service abilities, knowledge of healthcare procedures, and typically a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and basic medical terminology is often required. Exceptional interpersonal skills, active listening, and problem-solving abilities help you build rapport with patients and effectively address their concerns. These competencies ensure patients have a positive experience, improve communication between patients and providers, and support the smooth operation of healthcare services.

What is the difference between Patient Services Liaison vs Medical Office Coordinator?

AspectPatient Services LiaisonMedical Office Coordinator
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; administrative or medical office certifications beneficial
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Employer & Industry UsageHealthcare providers, hospitals, outpatient centersMedical practices, clinics, healthcare organizations
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationScheduling, billing, patient records management

While both roles involve patient interaction and administrative tasks, the Patient Services Liaison primarily focuses on patient communication and insurance coordination, whereas the Medical Office Coordinator handles broader administrative duties within a medical office setting.

What does a patient services liaison do?

A Patient Services Liaison acts as a bridge between patients, healthcare providers, and administrative staff to ensure a smooth and positive healthcare experience. Their responsibilities include scheduling appointments, answering patient inquiries, assisting with insurance and billing questions, and addressing patient concerns. They play a key role in enhancing communication, resolving issues, and providing support throughout a patient's healthcare journey. By facilitating clear communication and addressing logistical needs, Patient Services Liaisons help improve patient satisfaction and overall care quality.

How does a patient services liaison interact with clinical staff and patients?

As a Patient Services Liaison, you act as a vital bridge between patients and the healthcare team. Your daily responsibilities often include communicating patient needs to clinical staff, coordinating appointments, and addressing any service-related concerns. You'll work closely with nurses, physicians, and administrative teams to ensure patients have a seamless experience, resolving issues promptly and providing support throughout their care journey. This collaborative role requires excellent communication skills, empathy, and the ability to manage multiple priorities effectively.
More about Patient Services Liaison jobs
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What job categories do people searching Patient Services Liaison jobs look for? The top searched job categories for Patient Services Liaison jobs are:
Patient Services Liaison jobs near you
Infographic showing various Patient Services Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,329 per year, or $22.3 per hour.

Patient Services Liaison

Empress Ambulance Service LLC

Yonkers, NY

Full-time

Posted 13 days ago

Job description

Position SummaryWe are currently looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center! Our ideal candidate has the ability to build rapport with patients, health care providers, and insurance companies in a compassionate and efficient manner over the phone. The perfect candidate enjoys collaborating with a team of passionate individuals in a dynamic office environment and loves learning new things in a fast-paced, ever-evolving company.Duties & Responsibilities
  • Provide outstanding customer service over the phone
  • Coordination of ambulance transportation for multiple facilities
  • Obtain insurance information, verifications & authorizations
  • Utilize a CAD system
  • Basic data entry
  • Scan/upload documentations onto CAD system
Education and Experience
  • Minimum of 1-year customer service or related experience in a medical environment
  • Familiarity with insurance verifications and authorizations
  • Ability to work alongside team members in a high call volume setting
  • Detail-oriented
  • Computer savvy: individual with proven software proficiency in software programs such as Excel.
  • Personable, warm, empathetic, and professional in communication style over the phone
  • Ability to learn new things and apply them in a fast-paced, ever-evolving environment
Work Environment
  • Work is performed under normal working conditions, as in a standard office or hospital environment.
Physical Requirements
  • High level of sitting/working at a desk
  • Light physical effort (lift/carry up to 10 lbs.)
  • Must be able to perform the essential duties of the position with or without reasonable accommodations

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