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Patient Services Liaison Jobs (NOW HIRING)

Care Access

Patient Services Liaison

Tyler, TX · On-site

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Empress EMS

Patient Services Liaison

Yonkers, NY · On-site

Position Summary We are currently looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center! Our ideal candidate has the ability to build rapport with ...

Cencora

Patient Services Liaison

Bakersfield, CA · On-site

Job Details The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. The work will involve routine interaction with office staff to ...

Care Access

Patient Services Liaison

Brandon, FL

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Care Access

Patient Services Liaison

Tyler, TX · On-site

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Care Access

Patient Services Liaison

Tyler, TX

$17 - $26/hr

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Cencora

Patient Services Liaison

Hanford, CA · On-site

Job Details The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. The work will involve routine interaction with office staff to ...

Care Access

Patient Services Liaison

Brandon, FL

$17 - $26/hr

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Care Access

Patient Services Liaison

Tyler, TX · On-site

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Empress EMS

Patient Services Liaison

Yonkers, NY · On-site

Position Summary We are currently looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center! Our ideal candidate has the ability to build rapport with ...

Care Access

Patient Services Liaison

Brandon, FL · On-site

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Care Access

Patient Services Liaison

Brandon, FL · On-site

How This Role Makes a Difference The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient ...

Cencora

Patient Services Liaison

Lodi, CA · On-site

Job Details The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. The work will involve routine interaction with office staff to ...

Cencora

Patient Services Liaison

Dallas, TX · On-site

Job Details We are looking to grow our team with Patient Access and Affordability within Methodist ... Provide liaison services for patients requiring high-cost retail prescription therapies, focused on ...

MWI Buying Group

Patient Services Liaison

Lodi, CA · On-site

$100 - $125/hr

Provide liaison services for patients requiring high-cost retail prescription therapies & infusion ... Effectively processing prior authorizations, identifying and securing patient assistance and ...

MWI Buying Group

$100 - $125/hr

Provide liaison services for patients requiring high-cost retail prescription therapies & infusion ... Effectively processing prior authorizations, identifying and securing patient assistance and ...

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How much do patient services liaison jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient services liaison in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What does a patient services liaison do?

A Patient Services Liaison acts as a bridge between patients, healthcare providers, and administrative staff to ensure a smooth and positive healthcare experience. Their responsibilities include scheduling appointments, answering patient inquiries, assisting with insurance and billing questions, and addressing patient concerns. They play a key role in enhancing communication, resolving issues, and providing support throughout a patient's healthcare journey. By facilitating clear communication and addressing logistical needs, Patient Services Liaisons help improve patient satisfaction and overall care quality.

What skills and qualifications are needed to be a patient services liaison?

To thrive as a Patient Services Liaison, you need strong customer service abilities, knowledge of healthcare procedures, and typically a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and basic medical terminology is often required. Exceptional interpersonal skills, active listening, and problem-solving abilities help you build rapport with patients and effectively address their concerns. These competencies ensure patients have a positive experience, improve communication between patients and providers, and support the smooth operation of healthcare services.

How does a patient services liaison interact with clinical staff and patients?

As a Patient Services Liaison, you act as a vital bridge between patients and the healthcare team. Your daily responsibilities often include communicating patient needs to clinical staff, coordinating appointments, and addressing any service-related concerns. You'll work closely with nurses, physicians, and administrative teams to ensure patients have a seamless experience, resolving issues promptly and providing support throughout their care journey. This collaborative role requires excellent communication skills, empathy, and the ability to manage multiple priorities effectively.

What is the difference between Patient Services Liaison vs Medical Office Coordinator?

AspectPatient Services LiaisonMedical Office Coordinator
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; administrative or medical office certifications beneficial
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Employer & Industry UsageHealthcare providers, hospitals, outpatient centersMedical practices, clinics, healthcare organizations
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationScheduling, billing, patient records management

While both roles involve patient interaction and administrative tasks, the Patient Services Liaison primarily focuses on patient communication and insurance coordination, whereas the Medical Office Coordinator handles broader administrative duties within a medical office setting.

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Patient Services Liaison jobs near you
Infographic showing various Patient Services Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $46,329 per year, or $22.3 per hour.

Patient Services Liaison

Care Access

Tyler, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits.This person's responsibility includes all patient service functionality including scheduling patients, handling the various of software's and applications, helping patients with applications, diaries. The position involves close cooperation with researchers, study coordinators to ensure the highest quality of care.
How You'll Make An Impact
  • Serve as the primary point of contact for patients, providing clear and timely communication regarding study procedures, visit schedules, and expectations
  • Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
  • Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
  • Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
  • Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
  • Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities
  • Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
  • Ensure accurate registration of appointments and timely updates in operational systems
  • Support coordination of logistics related to patient visits
  • Work closely with investigators and site staff to ensure seamless patient flow and visit execution
  • Build and maintain strong relationships with patients to support retention and a positive site experience
  • Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
  • Address patient inquiries and concerns with professionalism, empathy, and discretion
  • Resolve routine patient issues and escalate complex cases to appropriate clinical or operational leadership as needed
The Expertise Required
  • Ability to communicate and work effectively with a diverse team of professionals
  • Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
  • Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
  • Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
  • Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
  • Ability to balance tasks with competing priorities
  • Critical thinker and problem solver
  • Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
  • Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
  • High level of self-motivation, energy and possess a high degree of urgency.
  • Ability to work independently in a fast-paced environment with minimal supervision
  • Ability to adapt to changes in responsibilities and workloads.
  • Must have a patient service mentality
Certifications/Licenses, Education, and Experience
  • Minimum Education:
    • Bachelor's Degree required or equivalent experience
  • Minimum Experience:
    • 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred.
    • Understanding of GDPR (RODO) regulations and patient privacy standards.
    • knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
    • Knowledge of English - communicative
How We Work Together
  • Location: This is an on-site position with regional commute requirements
  • Travel: Occasional travel within the region will be required as part of the role. Overnight travel will be minimal (<10%).
  • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected pay range for this role is $17.00 - $26.00 USD per hour for full time team members.
Benefits & Perks (US Full Time Employees)
  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29-38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

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