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Patient Services Associate Jobs in Minnesota (NOW HIRING)

HealthPartners

MN · On-site

$33.29 - $49.93/hr

Associate degree or equivalent work experience required, preferably in business, accounting, health ... At least two years of Patient Financial Services leadership experience * Bachelor's degree ...

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Patient Services Associate information

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$12

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How much do patient services associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient services associate in Minnesota is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.24 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Minnesota?

The most popular types of Patient Services jobs in Minnesota are:

What cities in Minnesota are hiring for Patient Services Associate jobs?

Cities in Minnesota with the most Patient Services Associate job openings:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,616 per year, or $18.6 per hour.

Patient Service Coordinator Ambulatory II - Community Clinic, Richfield Clinic

Hennepin Healthcare

Richfield, MN • On-site

Full-time

Re-posted 22 days ago

Hennepin Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
JOB DETAILS
Department: Richfield Clinic
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person
Other: Bilingual Spanish, preferred
Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
RESPONSIBILITIES
  • All duties as defined in PSC Ambulatory I - Community Clinics role
  • Lead and support change and process improvement initiatives for the Front of House team
  • Work with leadership to uphold standard process workflows and provide feedback as needed
  • Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
  • Provide scheduling support using knowledge of clinical specialties including:
    • More complex scheduling that often requires multiple appointments with different providers
  • Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
  • Assist with mentoring and onboarding of new staff, provide direction
  • Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics
  • Promotes the organization and assists in maintaining clinic efficiency
  • Complete standard work observations and communicate findings to Clinical leadership
  • Leads and functions as the Subject Matter Expert (SME) in assigned areas
  • Assist with facilitation daily huddles
  • Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:
  • High School Diploma or equivalent
  • A minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications:
  • 1 year of previous HHS experience
  • Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
  • Certification from
    • HFMA -OR-
    • NAHAM -OR-
    • HBI Patient Access Certification
  • Experience with Electronic Health Records (EHR) - Epic experience preferred
  • Understanding of medical terminology
  • Experience with different payers/insurance requirements
  • Bilingual fluency in English/Spanish

Knowledge/ Skills/ Abilities:
  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
  • Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
  • Float pool positions require the ability to travel between sites in an expeditious manner
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Ability to lead others in their daily work following standard processes
  • Ability to assist with onboarding new employees providing them with the tools they need to be successful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

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