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Patient Services Assistant Jobs in Romeoville, IL

Aramark

Patient Services Manager

Harvey, IL

$65K - $75K/yr

The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition ... Financial Performance: • Assist with the completion and maintenance of financial statements ...

Aramark

Patient Services Manager

Harvey, IL · On-site

$65K - $75K/yr

The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition ... Financial Performance: Assist with the completion and maintenance of financial statements relevant ...

Aramark

Patient Services Manager

Harvey, IL · On-site

$65K - $75K/yr

The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition ... Financial Performance: • Assist with the completion and maintenance of financial statements ...

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How much do patient services assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient services assistant in Romeoville, IL is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.79 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Romeoville, IL?

The most popular types of Patient Services jobs in Romeoville, IL are:

What job categories do people searching Patient Services Assistant jobs in Romeoville, IL look for?

The top searched job categories for Patient Services Assistant jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Patient Services Assistant jobs?

Cities near Romeoville, IL with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,249 per year, or $19.4 per hour.

Patient Services Coordinator

Illinois Bone and Joint Institute LLC

New Lenox, IL • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Illinois Bone & Joint Institute rating

7.2

Company rating: 7.2 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

345th of 895 rated healthcare providers

Job description

Job Type
Full-time
Description
Illinois Bone & Joint Institute, LLC (IBJI),
Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.
IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.
Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our New Lenox Physical and Occupational Therapy team. We would love to talk to you about joining our team as a Patient Services Coordinator if you:
  • Thrive in a fast paced, multifaceted public-engaging environment
  • Want to work in a culture of "Trust, Respect and Pride"
  • Are professional, positive, engaging, and personable
  • Demonstrate professional verbal and written communication
  • Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role
  • Fast Paced Healthcare, Wellness/Spa Front Desk
  • Hospitality Industry Front Office/Guest Services
  • Fast paced food service industry - waitresses, hostesses, bartenders, baristas

Expectations
  • Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
  • Provide daily support to the management and staff as needed
  • Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
  • Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
  • Occasional travel to nearby clinics to assist with Front Desk Coverage
  • NO WEEKENDS!

What you can expect from us
  • A positive team environment with colleagues and managers committed to your success
  • Gain skills in multiple areas of Administrative Operations and Patient Care
  • Leadership Development pathways
  • Provide support for our communities with our philanthropic group - IBJI Cares
  • Career growth - as IBJI continues to grow, so do opportunities

Summary
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Responsibilities
  • Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Answering general inquiries
  • Appointment scheduling
  • Phone reception, patient triage, and escalation to appropriate staff
  • Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Check in/out procedures
  • Patient chart management
  • Collection/posting of patient responsibility payments (including copays and deductibles)
  • Insurance verification and Referral management as required
  • Assist in training staff and mentoring new employees within department
  • Maintains clean and safe work environment
  • Other office duties as assigned

Requirements
Education
  • High school diploma or equivalent required
  • Associates degree preferred (healthcare concentration field a plus)

Experience
  • Minimum three years experience in customer service role required (medical office experience is a plus)
  • Minimum 1 year in a patient services related role preferred
  • EHR experience with Epic experience preferred

Skills
  • Knowledge in medical terminology preferred
  • Ability to handle highly confidential, sensitive and non-routine information
  • Familiarity with scheduling and rearranging appointments
  • Possess good working knowledge of Microsoft Office and Windows-based computer applications.
  • Insurance payer and eligibility knowledge
  • Must be a team player
  • Able to work in a fast-paced environment and have a flexible schedule as needed
  • Neat, professional appearance
  • Strong written and verbal communication skills
  • Results oriented with concern for appropriate process.
  • Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands
  • Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
  • Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions
  • Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
  • Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Salary Description
$17-$22/hour based on education & experience

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