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Patient Service Representative Jobs in Springfield, MO

OMB Bank

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative - Part-Time Job Summary The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to ...

PTSolutions

Customer Service Representative

Nixa, MO

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools ...

New

PTSolutions

Customer Service Representative

Nixa, MO

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools ...

New

Berkshire Production Supply

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools ...

New

Lincare

Customer Service Rep

Springfield, MO · On-site

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Springfield, MO · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Unifirst

Customer Service Representative - UniFirst

Springfield, MO · On-site

$13.50 - $18.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

Unifirst

Customer Service Representative - UniFirst

Springfield, MO · On-site

$13.50 - $18.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

Security Finance

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training ? * Do you want multiple opportunities to advance your career

Security Finance

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training ? * Do you want multiple opportunities to advance your career

Security Finance

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training ? * Do you want multiple opportunities to advance your career

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Springfield, MO

Patient Service Representative information

See Springfield, MO salary details

$12

$17

$24

How much do patient service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service representative in Springfield, MO is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.47 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Springfield, MO? For Patient Service Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Springfield, MO look for? The top searched job categories for Patient Service Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Patient Service Representative jobs? Cities near Springfield, MO with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,357 per year, or $18 per hour.

Customer Service Representative - PT

OMB Bank

Springfield, MO • On-site

$13.75 - $18.50/hr

Part-time

Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description:

Customer Service Representative – Part-Time


Job Summary
The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.


Primary Location/Schedule:

· 3050 S. Delaware Ave., Springfield, MO 65804

· Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm

· Part-time: 25-28 hours per week average


Position Requirements:

· High school diploma or equivalent, or combination of education and relevant experience

· A minimum of one year of clerical and customer service experience required

· Excellent customer service and strong communication skills

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services


To Apply:

· Complete an OMB Bank application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Employee Benefits:

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: PTO, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Requirements:


Apply