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Patient Service Representative Jobs in Rialto, CA

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Patient Service Representative information

See Rialto, CA salary details

$13

$19

$26

How much do patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient service representative in Rialto, CA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.44 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Rialto, CA? For Patient Service Representative jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Rialto, CA look for? The top searched job categories for Patient Service Representative jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Patient Service Representative jobs? Cities near Rialto, CA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Rialto, CA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,187 per year, or $19.8 per hour.

Temp - Patient Service Representative

Community Health Systems, Inc. (CHSI)

Riverside, CA • On-site

$23 - $26.81/hr

Temporary

Medical

Re-posted 3 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

Description
JOB SUMMARY:
Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns, such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI).
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
  • Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program.
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in electronic medical record.
  • Complies with federal and local laws in ensuring patient privacy.
  • Informs patients and families of services provided by CHSI.
  • Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.
  • Track and prepare reports for management concerning visits with patients
  • Serve as a liaison between patients, family services, and insurance companies.
  • Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs.
  • Will work closely with the Outreach Department.
  • Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:
There are no current supervisory duties required.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Bilingual (English/Spanish) preferred.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Ability to deal effectively with changing situations and stressful environment.
  • Knowledge of current insurance programs for low-income, underinsured individuals and families. • Ability to seek out other insurance programs that will serve the patients in the community.
  • Ability to read and interpret documents such as tax forms, immigration paperwork, etc. • Possess basic mathematical skills (i.e. percentages and fractions).
  • Strong computer skills, with proficiency in Microsoft Office.
  • Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:
  • High School Diploma or GED required
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience.
  • Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)

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