ZipRecruiter

Log In

1

Patient Service Representative Jobs in Bothell, WA

Proliance Surgeons

Patient Services Rep

Everett, WA · On-site

$20.77 - $31.95/hr

Position Summary The Patient Services Representative (PSR) represent the face of Proliance Surgeons ... Provide exemplary customer service, both in person and on the phone. * Greet and direct patients ...

Proliance Surgeons

Patient Services Rep

Seattle, WA · On-site

$21.30 - $31.95/hr

Position Summary The Patient Services Representative (PSR) represent the face of Proliance Surgeons ... Provide exemplary customer service, both in person and on the phone. * Greet and direct patients ...

Proliance Surgeons

Patient Services Rep (PSR)

Edmonds, WA · On-site

$19.97 - $31.95/hr

Minimum of 1 year of customer service experience required. * Phone experience. * Previous ... Patient Services Representative include, but are not limited to: * Provide exemplary customer ...

EvergreenHealth

Patient Services Rep

Kirkland, WA · On-site

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

EvergreenHealth

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Description Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from ... customer service skills to coordinate care and provide an excellent patient experience.

EvergreenHealth

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

Evergreen Health

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

EvergreenHealth

Patient Services Rep

Bothell, WA

$22.59 - $36.14/hr

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

Evergreen Health

Patient Services Rep

Bothell, WA · On-site

$22.59 - $36.14/hr

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

EvergreenHealth

Patient Services Rep

Bothell, WA · On-site

Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from minimum to ... customer service skills to coordinate care and provide an excellent patient experience.

EvergreenHealth

Patient Services Rep

Bothell, WA · On-site

$22.59 - $36.14/hr

Description Wage Range: $22.59 - $36.14 per hour Posted wage ranges represent the entire range from ... customer service skills to coordinate care and provide an excellent patient experience.

previous pagenext page

Showing results 21-40

All JobsPatient Service Representative JobsPatient Service Representative Jobs in Bothell, WA

Patient Service Representative information

See Bothell, WA salary details

$15

$22

$30

How much do patient service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient service representative in Bothell, WA is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $24.33 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What job categories do people searching Patient Service Representative jobs in Bothell, WA look for?

The top searched job categories for Patient Service Representative jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Patient Service Representative jobs?

Cities near Bothell, WA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $46,690 per year, or $22.4 per hour.

Patient Services Representative

Proliance Surgeons

Kirkland, WA • On-site

$19.97 - $31.95/hr

Temporary

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Schedule and verify patient appointments, check-in patients, and ensure all patient information is up to date in the system.

  • Answer multi-line phone calls, direct calls/messages, and assist with scheduling and coordinating patient care activities.

  • Collect and post payments, verify insurance eligibility, and facilitate communication with clinical staff to support patient flow.

Proliance Surgeons rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

At Proliance Surgeons our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.
Schedule
Full-time, Monday-Friday, 7:30am-4:30pm.
This is a temporary position with a target Start Date of 10/5/26 through 01/22/27.
Great way to get your foot in the door with Proliance Surgeons!
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Services Representative include, but are not limited to:
  • Provide exemplary customer service, both in person and on the phone.
  • Greet and direct patients, vendors, and visitors.
  • Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
  • Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
  • Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
  • Assist patients with check-in process, completion of paperwork or forms, when necessary
  • Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
  • Review records for completeness, print necessary updates and put records in order
  • Review physician clinic schedule for accuracy
  • Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
  • Facilitate flow of patients by coordinating with medical assistants and clinical team
  • Schedule appointments, conferences and meetings in person, as requested
  • Schedule interpreters for patient appointments as needed
  • Complete duties and assist others as directed
  • Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience
  • High School Diploma or the Equivalent
  • 1-2 years relevant experience in public contact, preferably in medical office environment
  • Minimum 1-year front office or reception experience, medical preferred
  • Practice Management and experience (desired)

Knowledge, Skills and Abilities
  • Superior customer service
  • Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
  • Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
  • Use time efficiently, with attention to quality, detail, accuracy and completion
  • Willing and able to be flexible with working varied hours and dependable with attendance
  • Ability to remove oneself personally from given situations, remaining objective
  • Able to adapt to change, delays or unexpected events while maintaining a positive mindset
  • Clear oral and written communication
  • Ability to provide feedback to improve performance
  • Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
  • Ability to prepare records in accordance with detailed instructions
  • Must be able to type with speed and accuracy

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

What Proliance Surgeons employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply