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Patient Service Representative Jobs in Bothell, WA

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Patient Service Representative information

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How much do patient service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service representative in Bothell, WA is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.89 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Bothell, WA? For Patient Service Representative jobs in Bothell, WA, the most frequently searched job titles are:
What cities near Bothell, WA are hiring for Patient Service Representative jobs? Cities near Bothell, WA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Bothell, WA as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,915 per year, or $22.1 per hour.

Patient Service Representative/ Customer Service Representative

Culminate Care

Bremerton, WA • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 21 days ago

Job description

Company Description
About Us
- Culminate Care provides public health service programs and a comprehensive focus on ensuring accountable care. Our innovative solutions are designed for a sustainable integrative healthcare delivery system. Partnering with communities and municipalities to strengthen public health services with easy access points to keep our communities and families safe and healthy.
Your safety is our priority. Our working environments comply with current CDC recommendations. Culminate Care provides personal protective equipment (PPE), including breathable medical coveralls, face shields, N95 masks, and gloves. You will never touch anyone coming for a test but you may be interacting with them. As a company that contribute to ending the COVID-19 pandemic, we have a responsibility to ensure the safety of our staff and communities. We require that all employees and third-party contractors show proof of vaccination against COVID-19 within one weeks of their start date.
Job Description
We are looking for multiple dynamic and team-player individuals to be client facing in order to help run our COVID-19 Testing site in Costa Mesa, California.
Primary Function
- The primary function of the Client Service Representative is to assist client and medical staff during the testing process at our drive-through, pop-up or mobile sites. CSR is tasked to greet, check in, and provide testing kits to patients. CSR must uphold the company culture in serving the community by making our patients feel welcomed.
Job Responsibilities
- Greeting, checking in, and registering people
- Assigning and handing out test kits
- Answering patient questions
- Managing patient queue at the drive-through, pop-up or mobile sites
- Performing administrative and clerical duties; if requested by Management
- Organizing medical supplies and handing out to medical staff
- Maintains cleanliness of tent area in all areas and capacities
Qualifications
Skills and Qualifications
- Excellent verbal communication skills
- Have prior customer service experience. Having an assertive and customer friendly style of communication
- Reliable transportation
- Technical friendly and able to use the computer/tablet and barcode scanners
- Excellent time management skills and ability to multi-task and prioritize work
- Organized, high energy and well-coordinated
- A super hardcore work ethic, talent for building things, common sense & trustworthiness are required, the rest we can train.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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