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Patient Service Representative Jobs in Kent, WA (NOW HIRING)

ZOLL LifeVest

Patient Service Representative

Seattle, WA · On-site

$20 - $25.25/hr

Patient Service Representative (PSR) Flexible Position!! Preferred candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All ...

Olympic Sports & Spine

Patient Service Rep.

Gig Harbor, WA · On-site

$40K - $66K/yr

Patient Service Rep. - Federal Way Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Gig Harbor YMCA clinic.At OSS, we are committed to ...

Olympic Sports & Spine

Patient Service Rep.

Spanaway, WA · On-site

$40K - $66K/yr

Patient Service Rep. - Spanaway Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Spanaway clinic.At OSS, we are committed to providing ...

Olympic Sports & Spine

Patient Service Rep.

Kent, WA · On-site

$40K - $66K/yr

Patient Service Rep. Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced clinic in Covington.At OSS, we are committed to providing high ...

Olympic Sports & Spine

Patient Service Rep.

Puyallup, WA · On-site

$40K - $66K/yr

Patient Service Rep. - Puyallup 112th Street Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Puyallup 112th St. clinic.At OSS, we are ...

Olympic Sports & Spine

Patient Service Rep.

Tacoma, WA · On-site

$40K - $66K/yr

Patient Service Rep. - Tacoma Allenmore Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Tacoma Allenmore clinic.At OSS, we are committed ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Kent, WA

Patient Service Representative information

See Kent, WA salary details

$14

$22

$30

How much do patient service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient service representative in Kent, WA is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.13 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Kent, WA?

For Patient Service Representative jobs in Kent, WA, the most frequently searched job titles are:

What cities near Kent, WA are hiring for Patient Service Representative jobs?

Cities near Kent, WA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,367 per year, or $22.3 per hour.

Patient Service Representative

Overlake Medical Center and Clinics

Issaquah, WA • On-site

$20.25 - $25.75/hr

Other

Re-posted 22 days ago

Overlake Medical Center rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 1,060 rated hospitals

Job description

Patient Services Representative

Overlake Medical Center and Clinics has an opportunity for a Patient Services Representative to join our Primary Care in Issaquah.

In this role, you will provide customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Schedule:

  • 32 hours a week
  • Monday, Thursday, Saturday and Sunday 0645-1515

Qualifications

  • High school diploma or GED required.
  • Minimum 1 year of administrative experience in a medical facility preferred.
  • Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
  • Demonstrated ability to provide exceptional customer service.
  • Excellent telephone etiquette.
  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
  • Ability to multi-task, be organized and detail oriented.
  • Demonstrated proficient computer keyboard skills.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

What Overlake Medical Center employees say

Pay

Hours and flexibility

Workplace

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