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Patient Service Representative Jobs in Tennessee

Ballad Health

Patient Service Representative

Johnson City, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative (8a-430p) - Johnson City, TN Ballad Health Medical Associates | Clerical Support | Full Time Description Summary: The Patient Service Representative (PSR) greets all ...

Ballad Health

Patient Service Representative

Kingsport, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative - 32069 Ballad Health Medical Associates | Clerical Support | Per Diem Description Summary: The Patient Service Representative (PSR) greets all patients and visitors in ...

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Patient Service Representative information

See Tennessee salary details

$11

$17

$24

How much do patient service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service representative in Tennessee is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.42 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Tennessee? The most popular types of Patient Service Representative jobs in Tennessee are:
What are popular job titles related to Patient Service Representative jobs in Tennessee? For Patient Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Tennessee look for? The top searched job categories for Patient Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Patient Service Representative jobs? Cities in Tennessee with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,279 per year, or $17.9 per hour.

PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care

Mount Juliet, TN • On-site

$16.50 - $21/hr

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Patient Service Representative (PSR) – Mt. Juliet, TN

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team in Mt. Juliet.

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

  • Greet patients and provide excellent customer service at check-in and check-out
  • Collect and record accurate demographic and insurance information
  • Process insurance verifications, pre-authorizations, and referrals
  • Schedule patient appointments and follow-up visits
  • Collect patient responsibility payments, including copays, coinsurance, and prior balances
  • Answer phones and respond to patient inquiries in a professional manner
  • Support providers and staff with administrative needs for smooth clinic operations

Qualifications

  • 1+ year of experience in healthcare administration (required)
  • College degree preferred
  • Strong customer service and communication skills
  • Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
  • Familiarity with insurance verification and pre-authorization procedures (preferred)
  • Team-oriented mindset with attention to detail

Benefits

  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)

Apply today and join a team where your role truly makes an impact!

Apply