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Patient Service Representative Jobs in Springfield, TN

The Surgical Clinic

Patient Service Rep

Nashville, TN · On-site

$17 - $21.50/hr

The Patient Service Representative provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains ...

The Surgical Clinic

Patient Service Rep

Nashville, TN · On-site

$17 - $21.50/hr

With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Springfield, TN

Patient Service Representative information

See Springfield, TN salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for patient service representative in Springfield, TN is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What job categories do people searching Patient Service Representative jobs in Springfield, TN look for? The top searched job categories for Patient Service Representative jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Patient Service Representative jobs? Cities near Springfield, TN with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Springfield, TN as of July 2026, with employment types broken down into 2% As Needed, 71% Full Time, 18% Part Time, 8% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,789 per year, or $18.6 per hour.

PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care

Mount Juliet, TN • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

Patient Service Representative (PSR) – Mt. Juliet, TN
Full-Time

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team in Mt. Juliet.

About Us

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

Core Focus

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

  • Greet patients and provide excellent customer service at check-in and check-out
  • Collect and record accurate demographic and insurance information
  • Process insurance verifications, pre-authorizations, and referrals
  • Schedule patient appointments and follow-up visits
  • Collect patient responsibility payments, including copays, coinsurance, and prior balances
  • Answer phones and respond to patient inquiries in a professional manner
  • Support providers and staff with administrative needs for smooth clinic operations

Qualifications

  • 1+ year of experience in healthcare administration (required)
  • College degree preferred
  • Strong customer service and communication skills
  • Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
  • Familiarity with insurance verification and pre-authorization procedures (preferred)
  • Team-oriented mindset with attention to detail

Benefits

  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)

???? Apply today and join a team where your role truly makes an impact!