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Patient Service Representative Jobs in Springfield, TN

Radiology Partners

Patient Service Rep I

Nashville, TN · On-site

$17 - $21.50/hr

As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and ...

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Patient Service Representative information

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$18

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How much do patient service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient service representative in Springfield, TN is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.19 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What job categories do people searching Patient Service Representative jobs in Springfield, TN look for?

The top searched job categories for Patient Service Representative jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Patient Service Representative jobs?

Cities near Springfield, TN with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $38,789 per year, or $18.6 per hour.

Patient Service Representative | PRN

Radiology Partners

Nashville, TN • On-site

$17 - $21.50/hr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Radiology Partners rating

6.6

Company rating: 6.6 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

572nd of 898 rated healthcare providers

Job description

Job Description:
JOIN PREMIER RADIOLOGY (A Radiology Partners practice): Make a local impact in the Greater Nashville, TN area!
At Premier Radiology, we believe transforming radiology starts with investing in the people who deliver care every day. As a practice of Radiology Partners (RP), Premier combines a strong local presence across Tennessee with the support and resources of a leading national radiology organization-delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers.
ABOUT PREMIER RADIOLOGY & RADIOLOGY PARTNERS, INC.
Premier Radiology is one of the leading outpatient imaging providers across Tennessee, known for convenient access, high-quality care, and an exceptional patient experience. As a proud practice of Radiology Partners (RP), Premier pairs trusted local care with the resources and clinical standards of a purpose-built national radiology organization focused on quality, access, and innovation.
With 20+ outpatient imaging centers throughout the Nashville market, Premier Radiology combines:
  • Access to hundreds of board-certified RP radiologists
  • Advanced diagnostic technology
  • Convenient, community-based locations
Together, RP and Premier Radiology are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join Premier Radiology, you'll be backed by Radiology Partners (RP)-a nationally recognized organization that prioritizes clinical excellence and a people-first culture.
WHY JOIN US:
  • Competitive compensation and comprehensive total rewards
  • True work-life balance in an outpatient setting-no on-call shifts or overnights
  • Consistent RP standards with local leadership and support
  • Opportunities for modality cross-training and professional growth
  • A fun, team-first culture at Premier Radiology-collaborative, supportive, and grounded in safety and trust
Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.
POSITION SUMMARY:
  • Greet patients at our imaging centers and assist them with scheduling of appointments, registering for procedures, maintaining medical records, and other related tasks
  • Vital role to ensure patient satisfaction
  • Candidate will need to be service-oriented and considerate of the patient's condition
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
  • High School or equivalent preferred
  • Background in healthcare is preferred
  • Background with Eclinical Works Practice Management System Preferred
  • Strong organizational skill
FOR MORE INFORMATION:
Learn more about this opportunity here:
Link to Job Description here.
COMPENSATION & TOTAL REWARDS:
Final compensation is determined based on education, experience, certifications, and geographic factors.
In addition to competitive pay, Radiology Partners offers a robust total rewards package, which may include:
  • Health and wellness coverage options
  • 401(k) with employer offerings
  • Paid time off and paid holidays
  • Incentive and productivity programs (where eligible)
  • Family planning and telehealth benefits
    (All benefits subject to eligibility requirements.)

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.
Radiology Partners participates in E-verify.

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