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Entry Level Patient Service Representative Jobs in Tennessee

Ballad Health

Patient Service Representative

Johnson City, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative (8a-430p) - Johnson City, TN Ballad Health Medical Associates | Clerical Support | Full Time Description Summary: The Patient Service Representative (PSR) greets all ...

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Ballad Health

Patient Service Representative

Kingsport, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative - 32069 Ballad Health Medical Associates | Clerical Support | Per Diem Description Summary: The Patient Service Representative (PSR) greets all patients and visitors in ...

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Entry Level Patient Service Representative information

How do I become an entry level patient service representative?

To become an entry-level patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Some positions may require certification or training provided by the employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by entry level patient service representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an entry level patient service representative?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an entry level patient service representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.

Is a Entry Level Patient Service Representative a good entry-level position?

An entry-level Patient Service Representative is a suitable starting position for individuals interested in healthcare, as it involves customer service, administrative tasks, and basic medical knowledge. It often requires strong communication skills and familiarity with scheduling software or electronic health records. This role provides experience in healthcare settings and can lead to advancement opportunities in the medical field.

How hard is it to be an entry level patient service representative?

Entry level patient service representatives typically need strong communication and organizational skills, with some roles requiring basic computer proficiency and customer service experience. The position usually involves on-the-job training and can be accessible to those with a high school diploma or equivalent, making it a manageable entry point into healthcare support roles.
What are the most commonly searched types of Patient Service Representative jobs in Tennessee? The most popular types of Patient Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Patient Service Representative jobs? Cities in Tennessee with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you
Infographic showing various Entry Level Patient Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care

Manchester, TN • On-site

$15 - $19/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Patient Service Representative (PSR) – Manchester, TN
Full-Time

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team in Manchester, TN.

About Us

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

Core Focus

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

  • Greet patients and provide excellent customer service at check-in and check-out
  • Collect and record accurate demographic and insurance information
  • Process insurance verifications, pre-authorizations, and referrals
  • Schedule patient appointments and follow-up visits
  • Collect patient responsibility payments, including copays, coinsurance, and prior balances
  • Answer phones and respond to patient inquiries in a professional manner
  • Support providers and staff with administrative needs for smooth clinic operations

Qualifications

  • 1+ year of experience in healthcare administration (required)
  • College degree preferred
  • Strong customer service and communication skills
  • Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
  • Familiarity with insurance verification and pre-authorization procedures (preferred)
  • Team-oriented mindset with attention to detail

Benefits

  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)

???? Apply today and join a team where your role truly makes an impact!

Apply