ZipRecruiter

Log In

2

Entry Level Patient Service Representative Jobs in Tennessee

UNIVERSITY PHYSICIANS ASSOC INC.

Patient Service Rep

Alcoa, TN · On-site

$15.25 - $19.50/hr

Job Type Full-time Description University Physicians' Association is seeking qualified applicants for a full-time Patient Service Rep (PSR) for UT Primary Care Alcoa . Position is Full-Time, working ...

New

previous pagenext page

Showing results 21-40

All JobsPatient Service Representative JobsEntry Level Patient Service Representative JobsEntry Level Patient Service Representative Jobs in Tennessee

Entry Level Patient Service Representative information

How do I become an entry level patient service representative?

To become an entry-level patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Some positions may require certification or training provided by the employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by entry level patient service representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an entry level patient service representative?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an entry level patient service representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.

Is a Entry Level Patient Service Representative a good entry-level position?

An entry-level Patient Service Representative is a suitable starting position for individuals interested in healthcare, as it involves customer service, administrative tasks, and basic medical knowledge. It often requires strong communication skills and familiarity with scheduling software or electronic health records. This role provides experience in healthcare settings and can lead to advancement opportunities in the medical field.

How hard is it to be an entry level patient service representative?

Entry level patient service representatives typically need strong communication and organizational skills, with some roles requiring basic computer proficiency and customer service experience. The position usually involves on-the-job training and can be accessible to those with a high school diploma or equivalent, making it a manageable entry point into healthcare support roles.
What are the most commonly searched types of Patient Service Representative jobs in Tennessee? The most popular types of Patient Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Patient Service Representative jobs? Cities in Tennessee with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you
Infographic showing various Entry Level Patient Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Patient Service Representative

Tennessee Orthopaedic Alliance

Hendersonville, TN • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Tennessee Orthopaedic Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.
There are a number of reasons why TOA is an employer of choice; here are a few of them:
  • Stability- TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!
  • Impact- TOA's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and helping patients live their best life.
  • Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
  • Total Rewards- TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The Patient Service Representative is the friendly and helpful face of TOA - generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA:
  • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary

REQUIREMENTS
Here are some of the qualifications our successful candidates possess:
  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.
  • Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.
  • Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.
  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
  • Education: High School Diploma required; Bachelor's Degree preferred

WORK ENVIRONMENT
The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA's clinics at the front desk and may be required to participate as a "Greeter" sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.
TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Tennessee Orthopaedic Alliance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply