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How much do patient service representative psr jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient service representative psr in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives (PSRs) are healthcare professionals who serve as the first point of contact for patients in medical offices, clinics, or hospitals. They are responsible for greeting patients, scheduling appointments, verifying insurance information, handling patient records, and ensuring a smooth check-in and check-out process. PSRs play a crucial role in providing excellent customer service and supporting the administrative operations of healthcare facilities. Their work helps ensure that patients have a positive experience and receive timely care.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative (PSR), you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration being a plus. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing processes is typically required. Excellent interpersonal skills, patience, and the ability to solve problems quickly help you stand out in this customer-facing role. These skills are essential for ensuring efficient patient flow, accurate records, and positive experiences within busy healthcare environments.

What are the typical challenges a patient service representative faces when managing patient check-in and scheduling?

As a Patient Service Representative, one of the most common challenges is balancing efficiency with empathy during busy periods. Managing patient check-ins and scheduling requires multitasking, as you may need to address patient questions, verify insurance information, and update records simultaneously. Additionally, unexpected schedule changes or high patient volumes can create pressure, so strong organizational and communication skills are essential. Team collaboration with medical staff and other front office employees helps ensure a smooth workflow and positive patient experience.

What is the difference between Patient Service Representative PSR vs Medical Secretary?

AspectPatient Service Representative PSRMedical Secretary
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationManaging correspondence, scheduling, record keeping
Industry UsageCommonly used in healthcare settingsCommon in medical offices and clinics

Both roles involve administrative tasks in healthcare, but PSRs focus more on patient interaction and front-desk duties, while Medical Secretaries handle administrative support and documentation. Understanding these differences helps in choosing the right career path or job search focus.

How much does a patient service representative make?

In Pennsylvania, a patient service representative typically earns an average annual salary of around $32,000 to $38,000. Salaries can vary based on experience, location, and healthcare facility type, with some earning higher with additional certifications or specialized skills.

What do you need to be a Patient Service Representative PSR?

To become a Patient Service Representative (PSR), candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and familiarity with medical office procedures. Some positions may require previous experience in healthcare or administrative roles and proficiency with scheduling and billing software.

What cities are hiring for Patient Service Representative Psr jobs?

Cities with the most Patient Service Representative Psr job openings:

What states have the most Patient Service Representative Psr jobs?

States with the most job openings for Patient Service Representative Psr jobs include:

What are popular job titles related to Patient Service Representative Psr jobs?

For Patient Service Representative Psr jobs, the most frequently searched job titles are:

Patient Service Representative Psr jobs near you
Infographic showing various Patient Service Representative Psr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Representative (PSR) - FLOAT

Watertown, NY • On-site

NORTH COUNTRY FAMILY HEALTH CENTER
Health Care and Social Assistance • 51 - 200 employees
Learn more about NORTH COUNTRY FAMILY HEALTH CENTERexternal

$23/hr

Other

Re-posted 4 days ago

Job description

Patient Service Representative

The Patient Service Representative (PSR) works as part of a team with other PSRs and Clinic Supervisors to ensure smooth patient flow within the practice on a day-to-day basis. This includes customer service, making appointments, checking patients in and out, answering phones and directing inquiries, and assisting the clinical team with charting tasks. Full-time/40 hours per week Some Saturday coverage - to be shared with other PSR staff

Requirements Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement at the discretion of supervisor. Has excellent interpersonal and verbal communication skills. Is skilled with computers and computer applications. Gives attention to detail and possesses problem resolution skills. Has a positive attitude and high energy, is a quick learner, is adaptable to change, and is resourceful and proactive when identifying and resolving problems

Salary Description Starting at $23.00/hr.

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