Patient Service Associate Jobs in Wabash, IN (NOW HIRING)

Job Summary

This position works under the direction of the Registered Nurse.  Administers care to patients and provides support to the patient care team.  Responsible for both special and routine patient care procedures and assists in the nursing care of critically ill and stable patients on the Inpatient Unit.  Job duties include assisting nursing staff as needed, providing basic patient care which includes but is not limited to personal care, IV starts and removals, phlebotomy, catheter care, EKGs, and ensuring the patient surroundings are clean and orderly.   Responsible for performing general secretarial, receptionist and clerical duties.  Assists in keeping a safe environment y communicating patient needs to the nursing staff.

Minimum Job Requirements

• High school diploma or its equivalent.
• A minimum of six months experience as, Medical Assistant (MA), Phlebotomist or equivalent (e.g. military training) -OR- 
• One-year recent hospital experience providing direct patient care -OR-
• Currently enrolled in an accredited school of Nursing program and have successfully completed their sophomore year. (Transcripts required.) 
• Successful completion of the Marion Health I.V. start and phlebotomy training and all required clinical/practical experience within 45 days of hire. 
• BLS certification or must obtain during Orientation and prior to reporting to department.

Preferred Job Requirements

• Two years of hospital experience providing direct patient care.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage. 
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress. 
• Developed computer skills and the ability to learn and proficiently perform patient care applications, echarting, email and other standards applications related to the department operations and job function.
• Customer service skills, with special emphasis on patient centered care.  Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, Hospital Administration, providers, consultants, business associates and regulatory agencies presenting a professional image as a representative of Marion Health.
• Seeks consultation/collaboration for complex issues or when unsure, utilizing resources that are available.
• Ability to promote compassion and a therapeutic environment.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
• Ability to manage multiple issues simultaneously and appropriately prioritize based on patient needs.
• Ability to problem solve and work well in a team environment.
• Basic working understanding of concepts of infection control principles to prevent the spread of infection to patients, self and others.
• Ability to react approprately in any environment or situation.
• General awareness and understanding of legal implication of patient care activities and self-performance while performing job duties.
• Ability to handle highly emotional and highly stressful situations.

Working Conditions

• Typical hospital clinical environment with frequent standing and walking. 
• Work may be subject to interruptions and occasional high stress levels. 
• Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards. 
• Works with protected health information. 
• Works in close proximity to patients and visitors. 
• Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
• May be required to float to different units based on hospital census. 
• Exposure to potentially violent situations.

Physical and Mental Activities, Tools and Equipment

• Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner. 
• Use of computers and other standard office equipment.
• Pushing workstation on wheels to patient rooms. 
• Lifting supplies and equipment typically found in clinical patient care areas. 
• Operates equipment typically found in patient rooms. 
• Must assist patients with mobility both in and out of bed.

Equal Opportunity Employer 
Marion Health is a smoke-free environment.