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Patient Service Associate Jobs in Springfield, VA

UVA Health

Patient Services Coordinator Lead

Manassas, VA · On-site

$17.04 - $25.26/hr

... Patient Service Coordinator team members Responsible for daily operations of the front office ... Associate's Degree or equivalent combination of education and experience preferred. Experience:

Sodexo

Patient Services Manager 1

Washington, DC

What You'll Do * evaluate and develop service levels for the overall Patient Services Program ... associates including employee development What We Offer Compensation is fair and equitable ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$50K - $65K/yr

What You'll Do * evaluate and develop service levels for the overall Patient Services Program ... associates including employee development What We Offer Compensation is fair and equitable ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

What You'll Do: * evaluate and develop service levels for the overall Patient Services Program ... Minimum Education Requirement - Associate's Degree or equivalent experience

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Springfield, VA

Patient Service Associate information

See Springfield, VA salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for patient service associate in Springfield, VA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.59 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Springfield, VA are hiring for Patient Service Associate jobs? Cities near Springfield, VA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
US-MD-Chevy Chase

US-MD-Chevy Chase

Vision Innovation Partners

Chevy Chase, MD

$18 - $22/hr

Full-time

Vision, Retirement, PTO

Posted 22 days ago

Vision Innovation Partners rating

5.3

Company rating: 5.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. 

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.


What You Will Do:

  • Greeting patients professionally, both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Notifying providers of patient arrivals
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
  • Provide excellent customer service

 

Pay range $18-22+ depending on experience 

What You Will Bring: 

  • High School diploma or GED equivalent is required
  • Detail-oriented and ability to multitask
  • Exceptional customer service skills.
  • Ability to perform in a fast-paced environment.
  • Exceptional communication skills, both oral and written.
  • Knowledge of MS Office.
  • Knowledge of electronic medical records software is a plus.
  • Experience in healthcare is preferred but not required. We are willing to train the right candidate.
  • Bi-lingual English/Spanish a plus

What we offer:

  • Competitive compensation package
  • Excellent comprehensive benefits
  • 401(K)
  • Significant eye care discounts
  • Continuing education allowances
  • Career growth and development
  • PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

What Vision Innovation Partners employees say

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