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Patient Service Associate Jobs in Covington, VA (NOW HIRING)

US Navy

Dental Hygienist

Buchanan, VA

$116K/yr

Candidates with an Associate Degree from a CODA-accredited Dental Hygiene program can enter at this ... A dynamic mix of preventive services, advanced periodontal therapy, radiography, and patient ...

US Navy

Dental Hygienist

Covington, VA

$116K/yr

Candidates with an Associate Degree from a CODA-accredited Dental Hygiene program can enter at this ... A dynamic mix of preventive services, advanced periodontal therapy, radiography, and patient ...

Mission Hospital

RN Emergency Room

Low Moor, VA · On-site

$32.33 - $48.50/hr

You'll help shape decisions that elevate both patient outcomes and the future of nursing. Job ... Associate Degree * No Travel Required * No experience Required Years of Experience Benefits ...

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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient service associate in Covington, VA is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Covington, VA are hiring for Patient Service Associate jobs? Cities near Covington, VA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Covington, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,653 per year, or $16.2 per hour.

Full-Time Respiratory Therapist *** $10,000 Sign-on Bonus***

Larry H. Miller Senior Health

Fincastle, VA • On-site

Other

Re-posted yesterday

Job description

Respiratory Therapist

The Respiratory Therapist performs basic and advanced therapeutic, diagnostic and life support respiratory care procedures in general and in intensive patient care areas, or home care environment.

Schedule: Full-Time, Days / Nights

Essential Duties And Responsibilities:

  • Assesses, plans, implements and evaluates patient care in order to achieve optimum patient outcomes for patients of all ages as appropriate to service area.
  • Age specific ongoing assessments are completed, documented and used to develop a plan of care.
  • Collaborates with members of the health care team/patient/family to develop, implement, and evaluate an age-specific interdisciplinary plan of care. Revises plan according to changes in patient status.
  • Treatments and medications for patients of all ages are accurately administered and documented.
  • Patient/family (caregiver) educational needs are identified in a timely manner, incorporated into the plan of care, implemented and documented appropriately.
  • Actively participates in performance improvement program by obtaining desired outcomes.
  • Assures personal and professional development through participation in educational activities and completion of annual competency validation.
  • Consistently demonstrates the role of patient advocate, protector of patient's rights, and provider of psychological/social/cultural support.
  • Applies knowledge of growth and development to appropriately care for patients served.

Qualifications:

  • Associate degree and / or certification required from CoARC (Committee on Accreditation of Respiratory Care Education) approved school of respiratory therapy.
  • Licensed Respiratory Care Practitioner by the VA State Board of Medicine.
  • Certified / Registered Respiratory Therapist (C/RRT) by the National Board for Respiratory Care.
  • 1-5 years of experience is preferred.

Physical And Mental Demands:

  • Work requires moderate effort for such activities as bending, stretching, stooping, pushing or walking.
  • Occasional heavy lifting.
  • Occasional exposure to seasonal unpleasant environmental conditions or cramped workspace.
  • Occasional exposure to serious injury or environmental hazards to include blood and bodily fluids requiring standard precautions.
  • May be exposed to infectious diseases, bio-hazardous materials and combative patients.
  • Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills.

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