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Patient Service Associate Jobs in Springfield, VA

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Patient Service Associate information

See Springfield, VA salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient service associate in Springfield, VA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.59 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Springfield, VA are hiring for Patient Service Associate jobs? Cities near Springfield, VA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,183 per year, or $19.8 per hour.

Patient Service Associate (Perioperative Services)

MedStar Health

Washington, DC • On-site

$20.57 - $36.27/hr

Other

Posted 25 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

About the Job
Location: MedStar Georgetown University Hospital
Status: Full Time, 40 hours
Schedule: 3pm-11:30pm, Monday-Friday
General Summary of Position
The incumbent in this position ensures smooth flow of patients into and out of the department. Utilizes an interdisciplinary approach to communicating information between multiple levels within the organization. Provides significant support to the departmental staff by obtaining throughput and patient data and other medical information. Coordinates the supply chain for the department. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.
Primary Duties and Responsibilities
  • Coordinates and facilitates the flow of patients into and out of the department in a timely manner in coordination with the Charge Nurse.
  • Obtains lab data from computers for nursing and medical staff.
  • Logs patient orders into computer.
  • Obtains up-dates to daily OR schedule and communicates with appropriate personnel to maintain adequate information that affects departmental throughput.
  • Answers phone and communicates information to appropriate staff member.
  • Maintains accurate documentation of patient flow through the department including but not limited to entering data into hospital information systems.
  • Coordinates supply chain activities. This includes but is not limited to monitoring stock levels ordering/crediting and storing office supplies patient care supplies medical record forms/supplies and nutrition supplies.
  • Maintains and operates all office and communication equipment including but not limited fax machines printers telephones and computers. Initiate maintenance and repair orders to the appropriate personnel/department as necessary to maintain equipment in a functional state.
  • Coordinates with Health Information Management personnel for the safe storage within the department and return of appropriate medical record documents to HIM.
  • Notifies in conjunction with the Charge Nurse the appropriate department if service is needed for patient care equipment.
  • Participates in quality improvement initiatives.
  • Contributes to the development and implementation of unit departmental and organizational objectives.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not considered to be all-inclusive.
Minimal Qualifications
Education
  • High School Diploma or GED required
  • Associate's degree strongly preferred
Experience
  • 1-2 years Clerical experience in a fast-paced environment preferably a healthcare setting required.
Licenses and Certifications
  • N/A
Knowledge Skills and Abilities
  • Medical/surgical terminology.
  • Experience working with multiple telephone lines; office skills including knowledge and operational use of automated systems basic computer skills and pneumatic tube system required.
  • Strong ability to maintain a professional demeanor and function at a high level in an often stressful environment.
  • Excellent oral and written communication skills required.
  • Knowledge of PICIS is desirable.

This position has a hiring range of
USD $20.57 - USD $36.27 /Hr.

What Medstar Health employees say

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About Medstar Health

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MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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