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Patient Service Associate Jobs in Silver Spring, MD

LifeBridge Health

Patient Service Associate

Baltimore, MD · On-site

$17 - $21.25/hr

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored ...

LifeBridge Health

Patient Service Associate

Baltimore, MD · On-site

$17 - $21.25/hr

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored ...

Pediatrix

Patient Services Associate

Sterling, VA

$16.75 - $21.25/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

Pediatrix

Patient Services Associate

Sterling, VA

$16.75 - $21.25/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

Pediatrix

Patient Services Associate

Sterling, VA · On-site

$16.75 - $21.25/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

New

Pediatrix

Patient Services Associate

Sterling, VA

$16.75 - $21.25/hr

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

New

Pediatrix

Patient Services Associate

Sterling, VA · On-site

$16.75 - $21.25/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

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Patient Service Associate information

See Silver Spring, MD salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in Silver Spring, MD is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Silver Spring, MD?

The most popular types of Patient Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Service Associate jobs?

Cities near Silver Spring, MD with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,759 per year, or $19.6 per hour.

Patient Service Associate

Glen Burnie, MD • On-site

Mercy Medical Center
See more jobs at Mercy Medical Centerexternal

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist (Patient Service Associate) in Foot and Ankle!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive


Responsibilities

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • High School Diploma or GED
    • A minimum of one year experience is preferred.

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • High School Diploma or GED
    • A minimum of one year experience is preferred.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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