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Patient Service Associate Jobs in Rome, GA (NOW HIRING)

Walgreens

Pharmacy Customer Service Associate

Rome, GA · On-site

$16 - $18/hr

... efficient checkout service. * In accordance with state and federal regulations, assists the ... Responsible for using pharmacy systems to obtain patient and drug information and process ...

Walgreens

Pharmacy Customer Service Associate

Dalton, GA · On-site

$16 - $18/hr

... efficient checkout service. * In accordance with state and federal regulations, assists the ... Responsible for using pharmacy systems to obtain patient and drug information and process ...

AdventHealth

Patient Experience Manager

Calhoun, GA · On-site

$33.17 - $61.69/hr

Service Recovery & Issue Identification: Expert on service recovery, able to identify immediate ... Associates degree AND 3+ years relevant experience [Required] OR * 5+ years relevant experience ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Rome, GA

Patient Service Associate information

See Rome, GA salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient service associate in Rome, GA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Rome, GA are hiring for Patient Service Associate jobs? Cities near Rome, GA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Rome, GA as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 36% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,445 per year, or $19 per hour.

Medical Front Office - Patient Service Specialist

Physiotherapy Associates

Cartersville, GA

$14.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview

Position: Patient Service Specialist

Location: Cartersville, GA

Type of Employment: Fulltime

Schedule: Monday through Thursday (8am to 5pm) & Friday (8am to 4pm)

Compensation: Starting at 16/hr (pending experience)

When patients enter our outpatient physical therapy center in Cartersville, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: 

  • Start Strong: Our mentorship and orientation programs ensure a successful transition
  • Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
  • Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
  • Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists! 

Responsibilities
  • Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
  • Schedule patient appointments in person and via phone
  • Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications

Minimum Qualifications:

  • High School Diploma or GED
  • 1 Year of Front Desk Experience
  • 1 Year of Medical Office Experience

Preferred Qualifications:

  • Insurance Verification Experience
  • 1 Year of Scheduling Experience
  • Customer Service Experience
Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.

Employment Type: OTHER

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