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Patient Service Associate Jobs in New Port Richey, FL

UMR

Associate Patient Care Coordinator

Tampa, FL · On-site

Associate Patient Care Coordinator Optum is seeking an Associate Patient Care Coordinator to join ... Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in New Port Richey, FL

Patient Service Associate information

See New Port Richey, FL salary details

$11

$16

$22

How much do patient service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service associate in New Port Richey, FL is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.41 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near New Port Richey, FL are hiring for Patient Service Associate jobs? Cities near New Port Richey, FL with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in New Port Richey, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,117 per year, or $16.9 per hour.

Patient Services Representative

Defy Medical

Tampa, FL • Remote

Full-time

Medical, Dental, PTO

Re-posted 26 days ago

Job description

Salary: $17.50

Must be a Florida resident to apply


Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.


What Are We Looking For?

Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.

A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.


Responsibilities

  • Communicating with clients, medical assistants, and nurses within the organization.
  • Maintain client and employee privacy in accordance with HIPAA regulations.
  • Explaining treatment procedures to patients and providing follow up education
  • Answer multi-line phone system and take appointments or direct calls to the appropriate department.
  • Answer high volume of incoming calls
  • Check voicemails and return customer calls
  • Maintain email communication with patients, vendors and co-workers daily
  • Organize and maintain cleanliness of working areas, supplies, and equipment
  • Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
  • Duties, responsibilities, and activities may change at any time with or without notice


Qualifications

  • 1 + years in healthcare preferred
  • High School Diploma (associates in healthcare preferred)
  • Ability to execute active listening and problem-solving skills to provide exceptional customer service.
  • Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
  • Excellent written and verbal communication skills including phone and e-mail etiquette.
  • Ability to effectively learn and utilize multiple computer programs.
  • Ability to prioritize and multi-task.


Shifts Available

  • Monday-Friday 10:45am-7:30pm


Compensation

  • $17.50/hour (not negotiable)


Benefits

  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • Health insurance
  • Employee Discount on services

*Benefits are subject to change at any time