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Patient Service Associate Jobs in Milwaukee, WI (NOW HIRING)

Pearle Vision

Optical Customer Service Associate

Oak Creek, WI · On-site

$15.25 - $18.75/hr

We are a busy, patient-focused Optometrist's office known for delivering exceptional service and high-quality eyewear. We're looking for a friendly, motivated Optical Retail Sales Associate to join ...

Ascension

Patient Care Associate

Milwaukee, WI · On-site

Foster patient independence by providing compassionate assistance with daily living activities ... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ...

Ascension

Patient Care Associate

Milwaukee, WI · On-site

$16.85/hr

... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ... Foster patient independence by providing compassionate assistance with daily living activities ...

Ascension

Patient Care Associate

Milwaukee, WI · On-site

Foster patient independence by providing compassionate assistance with daily living activities ... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ...

Ascension

Patient Care Associate

Milwaukee, WI · On-site

... keeping patient rooms clean and orderly. What minimum qualifications you'll need Licensure ... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ...

Ascension

Patient Care Associate

Milwaukee, WI · On-site

$16.85/hr

... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ... keeping patient rooms clean and orderly. What minimum requirements you'll need Licensure ...

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Showing results 21-40

All JobsPatient Service Associate JobsPatient Service Associate Jobs in Milwaukee, WI

Patient Service Associate information

See Milwaukee, WI salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service associate in Milwaukee, WI is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.38 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Milwaukee, WI? The most popular types of Patient Service jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Patient Service Associate jobs? Cities near Milwaukee, WI with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,845 per year, or $18.7 per hour.

Patient Service Representative (PSR) - Spring Street Clinic

Advocate Aurora Health

Mount Pleasant, WI • On-site

$19.80 - $29.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 776 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

Department:

01120 AMG Spring Street - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Hours range from 6:30am to 5pm Monday through Friday. This position supports our Spring Street clinic in Racine.

Pay Range:

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,registrationand billing. Maximize revenues by collecting payment at time of service and enteringaccurateand up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.Assistsclinical staff inmaintainingaccuratemedical records.


Where you will work:

Our primary care physicians at Aurora Family Medicine in Mount Pleasant,WI,provide the high-quality, personalized care you deserve.Primary careisthe first point of contact in health care and our family medicine physicians are here to care for your entire family.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations.We'realso well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

We'reLooking For:

  • High school diploma or equivalent.

  • One to two years related customer service experience

  • Experience handling difficultcallers/customers/patients.

WhatYou'llDo:

As aPatient Service Representative (PSR),you'llplay a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

  • Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

  • Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

About This Location:

Aurora Medical Group (AMG) is part ofAdvocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Your feedback matters.Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

  • Exposure to ill patients.

  • Ability to work under stressful conditions with demanding customers.

  • Mustlift upto 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.


About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Advocate Health logo

About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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