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Patient Service Associate Jobs in Burlington, WI

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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient service associate in Burlington, WI is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $21.83 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Burlington, WI are hiring for Patient Service Associate jobs?

Cities near Burlington, WI with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Burlington, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,616 per year, or $20 per hour.

Patient Service Representative (PSR) - Pool

Orthopaedic Associates of Wisconsin

Pewaukee, WI • On-site

$17 - $21.75/hr

Full-time

Re-posted 18 days ago

Job description

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff.
Requirements
  • Greets and checks in patients arriving for their appointments
  • Collects patient responsibility as identified in the pre-registration process
  • Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
  • Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
  • Performs visit closure, including checking out patients and scheduling future visits as needed
  • Maintains work area and lobby in neat and orderly manner

Qualifications
  • High school graduation or equivalent
  • One year work experience, preferably in a medical office setting
  • Ability to speak effectively to patients maintaining a pleasant, professional demeanor.
  • Ability to handle sensitive and confidential information according to internal policies.
  • Ability to problem solve in a high stress, face paced work environment
  • Experience with Microsoft Office
  • Knowledge of EPIC preferred

Apply