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Patient Service Associate Jobs in Austin, MN (NOW HIRING)

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$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service associate in Austin, MN is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.14 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Austin, MN are hiring for Patient Service Associate jobs? Cities near Austin, MN with the most Patient Service Associate job openings:
Patient Service Associate jobs near you

Registered Nurse - Psychiatric Services Unit - RN

Mayo Clinic

Albert Lea, MN

$38.83 - $59.41/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 697 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

All newly graduated Registered Nurses with less than 12 months of practice experience, hired into a scheduled FTE Registered Nurse position are automatically enrolled in the Nurse Residency Program. A separate application or enrollment process is not required. All nurses new to Mayo Clinic, regardless of experience, will receive an extensive orientation program. 
The registered nurse (RN):

  • is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care.
  • supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family.
  • will function within the Mayo Nursing Care Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN.
  • provides leadership through activities such as preceptor role, informal leadership roles, and quality improvement efforts.
  • delegates patient care according to skill level, experience, patient acuity, fiscal accountability, and adequacy of resources.
  • possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects.

This role is eligible for TN sponsorship.  Successful sponsorship will require state licensure and completion of the VisaScreen or equivalent certification.


Qualifications

Graduate of a registered nursing program.
All entry-level associate degree registered nurses with a RN start date of April 1, 2020 and after must provide documented evidence of program completion of a baccalaureate degree in nursing program within five years from the last day of the month of the RN start date. 
All entry-level associate degree registered nurses with a RN start date prior to April 1, 2020 must provide documented evidence of program completion of a baccalaureate degree in nursing program as stipulated by the degree requirement program in place at time of hire. 
One year of RN experience in an applicable care setting or one year of LPN experience at Mayo Clinic is preferred.
License or Certification:

Current MN RN License
BLS (Basic Life Support) for Health Care Providers required from one of the following programs:
     1. American Heart Association
     2. American Red Cross


Exemption Status
Nonexempt
Compensation Detail
Compensation range is $38.83 - $59.41 / hour based upon union contract.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
60
Schedule Details
12 Hour Day/Night rotating shifts; holiday rotation
Weekend Schedule
Every 3rd weekend
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Elizabeth BrownewellQualifications:

Graduate of a registered nursing program.
All entry-level associate degree registered nurses with a RN start date of April 1, 2020 and after must provide documented evidence of program completion of a baccalaureate degree in nursing program within five years from the last day of the month of the RN start date. 
All entry-level associate degree registered nurses with a RN start date prior to April 1, 2020 must provide documented evidence of program completion of a baccalaureate degree in nursing program as stipulated by the degree requirement program in place at time of hire. 
One year of RN experience in an applicable care setting or one year of LPN experience at Mayo Clinic is preferred.
License or Certification:

Current MN RN License
BLS (Basic Life Support) for Health Care Providers required from one of the following programs:
     1. American Heart Association
     2. American Red Cross

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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