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Patient Service Associate Jobs in Iowa (NOW HIRING)

UnityPoint Health

Food Service Associate

Bettendorf, IA · On-site

$12.50 - $16.25/hr

... Services team! We are looking for a compassionate and detail-oriented individual to play a vital ... Prepare, assemble, and deliver patient trays, snacks, and nourishments per diet specifications

UnityPoint Health

Food Service Associate

Bettendorf, IA · On-site

$15.15 - $21/hr

... Services team! We are looking for a compassionate and detail-oriented individual to play a vital ... Prepare, assemble, and deliver patient trays, snacks, and nourishments per diet specifications

Thedacare

Hospital Food Service Associate

Manchester, IA · On-site

$12.75 - $16.50/hr

The Food Service Associate I assists in the preparation, assembly, and delivery of food to our ... Delivers meal trays, nourishments, and floor stock to patient/resident rooms or designated areas.

Mahaska Health

Culinary Services Associate

Oskaloosa, IA · On-site

$13.25 - $17.25/hr

... patient dietary needs. This role helps maintain a clean, safe, and welcoming food service environment for patients, visitors, and staff. In a rural hospital setting, the Culinary Services Associate ...

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Patient Service Associate information

See Iowa salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient service associate in Iowa is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Iowa?

The most popular types of Patient Service jobs in Iowa are:

What cities in Iowa are hiring for Patient Service Associate jobs?

Cities in Iowa with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,033 per year, or $17.8 per hour.

Full Time Patient Services Representative

Crescent Community Health Center

Dubuque, IA • On-site

$17 - $20/hr

Other

Posted 3 days ago

New

Job description

Full Time Patient Services Representative

Crescent Community Health - Dubuque, IA 52001

Overview

Salary Range $17.00 - $20.00 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Admin - Clerical

Description

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make a difference as a Patient Service Representative. The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care. Key Responsibilities: - Greet patients and visitors warmly and professionally, ensuring a welcoming environment. - Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations. - Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance. - Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies. - Assist patients with the registration process, verifying insurance information, and updating personal details as necessary. - Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise. - Handle billing and payment processing, explaining charges and assisting patients with financial inquiries. - Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services. - Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.

Qualifications

Required Education: - High school diploma or equivalent is required.

Preferred Education: - An associate degree or certification in healthcare administration or a related field is preferred. Preferred Experience: - Minimum of 1-2 years of experience in a healthcare setting, preferably in patient services or customer service roles is preferred. - Experience with electronic medical records (EMR) systems is highly desirable. - Previous experience in a community health center or similar environment is advantageous. Required Skills and Abilities: - Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals. - Strong organizational skills and attention to detail, ensuring accurate patient information management and scheduling. - Proficiency in computer applications and ability to learn new software systems quickly. - Ability to handle sensitive information with confidentiality and professionalism. - Demonstrated problem-solving skills and ability to manage multiple tasks in a fast-paced environment. - Commitment to providing high-quality patient care and exceptional customer service.

Pre-employment physical, TB test, and drug screen required. EOE

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