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Patient Service Associate Jobs in California (NOW HIRING)

Dignity Health

Patient Services Associate II

Templeton, CA · On-site

$25 - $34.33/hr

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll ...

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Patient Service Associate information

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$12

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How much do patient service associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for patient service associate in California is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.38 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in California?

The most popular types of Patient Service jobs in California are:

What cities in California are hiring for Patient Service Associate jobs?

Cities in California with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,911 per year, or $18.7 per hour.

Patient Services Associate Lead

Santa Maria, CA • On-site

Dignity Health
Hospitals • 10K+ employees
Learn more about Dignity Healthexternal

$25.30 - $35.74/hr

Other

Posted 2 days ago

New

Dignity Health rating

7.9

Company rating: 7.9 out of 10

Based on 289 frontline employees who took The Breakroom Quiz

Job description

Job Summary and Responsibilities

As our Patient Services Associate Lead, you will support our medical team by managing patient communications and administrative workflows so they can provide high-quality, efficient patient care.

Every day you will manage the patient experience from check-in to check-out. You will perform essential administrative tasks, including answering phones, verifying insurance, scheduling appointments, processing referrals, and managing electronic health records with strict attention to data privacy.

To be successful in this role, you will possess:

  • Customer Service Excellence: A proactive, empathetic, and professional communication style.

  • Technical Proficiency: Ability to manage high-volume scheduling, insurance verification, and financial data entry accurately.

  • Organizational Skills: A strong sense of urgency in prioritizing tasks, meeting deadlines, and maintaining clinic efficiency.

  • Reliability: Meticulous attention to detail and a commitment to HIPAA compliance and organizational stewardship.

Job Requirements

Required

  • Three (3) years experience in an outpatient setting as a Medical Office Receptionist

  • Successful completion of Patient and Financial Services Rep I and II, or equivalent experience

  • Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

  • Experience with electronic practice management system and

  • Medical terminology class completion or Equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$25.30 - $35.74 /hour

We are an equal opportunity/affirmative action employer.

What Dignity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dignity Health

Sourced by ZipRecruiter

We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve. Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Social media

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