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Patient Service Associate Jobs in Alberta (NOW HIRING)

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Associate Optometrist

Airdrie, AB · On-site

Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and ... Coaches Associate Doctors on clinical protocols (Audits charts as appropriate). * Communicates ...

COURIER DISTRIBUTION SYSTEMS MASTER

Our Delivery Associates are the face of not only our company, but our customer's as well. Therefore ... Must possess EXCELLENT customer service skills (extremely patient and friendly with a desire to ...

Luxottica

SA5853 - Associate Optometrist

Calgary, AB · On-site

Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and ... Coaches Associate Doctors on clinical protocols (Audits charts as appropriate). * Communicates ...

Essilor

SA5853 - Associate Optometrist

Calgary, AB · On-site

Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and ... Coaches Associate Doctors on clinical protocols (Audits charts as appropriate). * Communicates ...

Every Eye

Associate Optometrist

Calgary, AB · On-site

... service. The Associate Optometrist will maintain detailed patient records, adhere to regulatory and professional standards, and support the continuous improvement of clinical processes and patient ...

New

Walmart

(CAN) Over-the-Counter Associate

Leduc, AB · On-site

CA$16.15/hr

... customer service by adhering to the Basic Beliefs and values of Wal-Mart. What you'll do... 1. ... patient confidentiality and follow all practices consistent with the Privacy Act. 2. Maximizing ...

Walmart

(CAN) Over-the-Counter Associate

Sherwood Park, AB · On-site

CA$16.15/hr

... customer service by adhering to the Basic Beliefs and values of Wal-Mart. What you'll do... 1. ... patient confidentiality and follow all practices consistent with the Privacy Act. 2. Maximizing ...

Walmart

(CAN) Over-the-Counter Associate

Vegreville, AB · On-site

CA$16.15/hr

... customer service by adhering to the Basic Beliefs and values of Wal-Mart. What you'll do... 1. ... patient confidentiality and follow all practices consistent with the Privacy Act. 2. Maximizing ...

EssilorLuxottica Group

Sales Associate

Calgary, AB

... patient and customer has the best experience in every Clearly every time. The role of Sales ... High School Diploma or GED * 1+ years experience in retail or customer service * Familiarity with ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Alberta

Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient service associate in Alberta is $16.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Alberta?

The most popular types of Patient Service jobs in Alberta are:

Infographic showing various Patient Service Associate job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,842 per year, or $16.3 per hour.

Associate Optometrist

Airdrie, AB • On-site

EssilorLuxottica Group
Manufacturing • 10K+ employees
Learn more about EssilorLuxottica Groupexternal

Part-time

Medical, Retirement, PTO

Re-posted 11 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

Job description

Requisition ID: 939182 
Store #: 008170_Pearle Vision 
Position: Part-Time 
Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. We are experts who know that every appointment begins and ends with trust.  It’s how we stay true to Dr. Pearle’s vision of genuine eye care.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Associate Optometrist is responsible for creating exceptional value in the lives of our patients by delivering and leading the execution of NECE.  Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment, innovation, success, and continued growth for the organization

 

MAJOR DUTIES & RESPONSIBILITIES

  • Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
  • Assists with greeting patients and answering phones when needed.
  • Conducts all service in accordance with Clinical Protocols and accepted standards of care.
  • Ensures all patients receive accurate diagnosis and appropriate recommendations.
  • Establishes a positive Doctor/Patient relationship.
  • Coaches Associate Doctors on clinical protocols (Audits charts as appropriate).
  • Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by:
    • Uncovering patients’ multiple needs and prescribing products and services to meet those needs
    • Effective transitioning of patients to a sales associate with dialogue regarding the patient’s needs and prescribed products and services
  • Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas:
    • Orientation
    • Front desk procedures
    • Pre-testing
    • Telephone skills
    • Contact Lens Training
    • Clinical Protocols
    • Pearle Certified Eyecare
    • Company safety, Diversity, HIPPA, and Loss Prevention
    • Leadership and Management
  • Encourages associate decision making at the level closest to the patient.
  • Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner.
  • Confronts problem performers directly without delay in conjunction with Store Manager; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Partners with Store Manager to complete annual performance reviews for Associate Doctors.
  • Provides feedback to the Store Manager for store associates’ reviews.
  • Collaborates with Store Manager to achieve total store success.
  • Strives to achieve “Far Exceeds Expectations” on all targets set for the following areas:
    • Secret shops
    • Sales plan % to goal
    • Exam growth
    • Store profitability
    • Ancillary Services/ Adherence to Clinical Protocols
    • Key Performance Indicators
  • Recruits and selects high caliber staff in conjunction with Store Manager.
  • Collaborates with Store Manager to forecast staffing needs accurately based on business trends.
  • Adheres to approved staffing and scheduling guidelines.
  • Supervises and validates receipt of CL diagnostics and physical inventory.
  • Ensures Managed Vision Care claims are processed timely and accurately.
  • Takes ownership for ensuring that the doctor’s office supplies and company approved forms are ordered in a timely manner.
  • Takes pride in the appearance of the office and store and ensures visual displays are in accordance with company provided guidelines.

BASIC QUALIFICATIONS

  • Doctor of Optometry
  • Required knowledge of current Optometric technology and practices
  • Developed communication skills, both verbal and written
  • Organization and time management skills

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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