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Patient Relations Manager Jobs in Baton Rouge, LA

HAART Inc

RN Case Manager

Baton Rouge, LA · On-site

Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...

FMOLHS

Patient Financial Advisor

Baton Rouge, LA

The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance ... Interpersonal Relations * Work closely with Case Management (UR) on a daily basis in regard to ...

HAART Inc

School-Based Clinic Nurse / LPN

Baton Rouge, LA · On-site

$20.25 - $27.50/hr

... Patient Relations: • Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. • Functions as case manager and advocate for providers' patient population ...

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Patient Relations Manager information

See Baton Rouge, LA salary details

$10.6K

$59.7K

$90.3K

How much do patient relations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for patient relations manager in Baton Rouge, LA is $59,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $66,300.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are the most commonly searched types of Patient Relations jobs in Baton Rouge, LA? The most popular types of Patient Relations jobs in Baton Rouge, LA are:
What are popular job titles related to Patient Relations Manager jobs in Baton Rouge, LA? For Patient Relations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Baton Rouge, LA look for? The top searched job categories for Patient Relations Manager jobs in Baton Rouge, LA are:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 9% Part Time, 2% Temporary, and 7% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $59,704 per year, or $28.7 per hour.

Patient Experience Liaison-Ascension

Franciscan Missionaries of Our Lady Health System

Gonzales, LA • On-site

Other

Re-posted 6 days ago

Franciscan Missionaries of Our Lady Health System rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

347th of 887 rated healthcare providers

Job description


The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution.
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.
Responsibilities
Advanced Patient Rounding & Service Recovery
  • Conduct purposeful, high-impact rounding in priority patient care areas to proactively identify risks to the patient experience.
  • Lead service recovery for high-acuity, sensitive, or escalated patient and family concerns requiring advanced judgment and coordination.
  • Serve as a consistent point of contact for patients and families during complex experience events to restore trust and confidence.
  • Exercise independent judgment to determine appropriate resolution strategies in collaboration with nursing, medical staff, and leadership.
  • Identify recurring breakdowns in care or communication and escalate for system-level intervention.

Grievance Investigation & Regulatory Compliance
  • Independently manage formal patient grievances in accordance with regulatory and accreditation standards (e.g., CMS Conditions of Participation).
  • Conduct patient, family, and staff interviews; review documentation; and perform root cause analysis as appropriate.
  • Develop clear, accurate, and compliant written grievance responses within required timelines.
  • Partner with the Manager of Patient Experience to ensure consistency, quality, and regulatory integrity of grievance processes.

Trends, Insights & Improvement Support
  • Analyze patient complaints, compliments, grievances, and real-time feedback to identify patterns and emerging risks.
  • Communicate insights to the Manager of Patient Experience and clinical leaders to inform targeted improvement strategies.
  • Support leader accountability by highlighting recurring themes and opportunities for sustained change.

Consultation & Culture of Patient-Centered Care
  • Serve as an advisor to leaders and frontline teams on complex patient experience scenarios.
  • Reinforce patient-centered behaviors, respectful communication, and service recovery expectations.
  • Support education and improvement initiatives designed to strengthen patient trust and experience culture.

Knowledge, Skills, & Abilities
  • Advanced interpersonal, communication, and de-escalation skills.
  • Strong critical thinking and independent judgment.
  • Ability to manage emotionally charged situations with compassion and professionalism.
  • Knowledge of patient experience standards, grievance processes, and regulatory requirements.
  • Skilled in identifying trends and translating patient feedback into improvement opportunities.

Physical & Schedule Requirements
  • Regular presence in patient care areas for rounding and follow-up.
  • Flexibility to respond to urgent patient concerns outside traditional business hours as needed.

Qualifications
Experience: Two years of experience in healthcare, patient relations, communications, business, education, customer service, quality, or other relevant fields.
Education: A Bachelor's degree in healthcare administration, nursing, business, communications, marketing, education, or related fields is required.

What Franciscan Missionaries of Our Lady Health System employees say

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About Franciscan Missionaries of Our Lady Health System

Sourced by ZipRecruiter

The Franciscan Missionaries of Our Lady Health System is the leading health care innovator in Louisiana. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Baton Rouge, LA, US

Year founded

1911

Social media

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