Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance ... Two years of experience in healthcare, patient relations, communications, business, education ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
RN Case Manager
Baton Rouge, LA · On-site
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for patient population, assisting the ...
Patient Financial Advisor
Baton Rouge, LA · On-site
The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance ... Interpersonal Relations * Work closely with Case Management (UR) on a daily basis in regard to ...
Patient Financial Advisor
Baton Rouge, LA · On-site
The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance ... Interpersonal Relations * Work closely with Case Management (UR) on a daily basis in regard to ...
Medical Assistant II
Baton Rouge, LA · On-site
$15.50 - $20/hr
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending ... Manage consistent amounts of inbound and outbound calls in a timely, professional manner * Assess ...
Medical Assistant II
Baton Rouge, LA · On-site
$15.50 - $20/hr
Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending ... Manage consistent amounts of inbound and outbound calls in a timely, professional manner * Assess ...
Patient Financial Advisor
Baton Rouge, LA · On-site
Interpersonal Relations * Work closely with Case Management (UR) on a daily basis in regard to ... patient accounts.
Patient Financial Advisor
Baton Rouge, LA · On-site
Interpersonal Relations * Work closely with Case Management (UR) on a daily basis in regard to ... patient accounts.
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for providers' patient population ...
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for providers' patient population ...
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for providers' patient population ...
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: * Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. * Functions as case manager and advocate for providers' patient population ...
PATIENT AMBASSADOR
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: • Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. • Functions as case manager and advocate for providers' patient population ...
School-Based Clinic Nurse / LPN
Baton Rouge, LA · On-site
$20.25 - $27.50/hr
... Patient Relations: • Achieves customer/patient's satisfaction by greeting and proactively attending to patient needs. • Functions as case manager and advocate for providers' patient population ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
Quick apply
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
Quick apply
PATIENT AMBASSADOR (FULL TIME)
Baton Rouge, LA · On-site
$16/hr
... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ... Assists in effective employee relations programs at unit site. * Encourages employee creativity and ...
Patient Relations Manager information
See Baton Rouge, LA salary details
$10.6K - $17.8K
0% of jobs
$17.8K - $25.1K
0% of jobs
$25.1K - $32.3K
0% of jobs
$32.3K - $39.5K
0% of jobs
$46.1K is the 25th percentile. Wages below this are outliers.
$39.5K - $46.8K
28% of jobs
$46.8K - $54K
12% of jobs
The median wage is $56.6K / yr.
$54K - $61.3K
28% of jobs
$65.4K is the 75th percentile. Wages above this are outliers.
$61.3K - $68.5K
12% of jobs
$68.5K - $75.8K
4% of jobs
$75.8K - $83K
13% of jobs
$83K - $90.3K
2% of jobs
$10.6K
$59.7K
$90.3K
How much do patient relations manager jobs pay per year?
As of Aug 29, 2026, the average yearly pay for patient relations manager in Baton Rouge, LA is $59,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $66,300.00 per year, depending on experience, location, and employer.
What does a patient relations manager do?
A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.
What are the key skills and qualifications needed to thrive as a patient relations manager?
To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
How does a patient relations manager typically handle conflicts between patients and medical staff?
A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.
What is the difference between Patient Relations Manager vs Patient Advocate?
| Aspect | Patient Relations Manager | Patient Advocate |
|---|---|---|
| Credentials | Healthcare experience, communication skills, sometimes certifications in patient relations | Healthcare knowledge, certification in patient advocacy often preferred |
| Work Environment | Hospitals, clinics, healthcare organizations | Hospitals, community health centers, patient support settings |
| Employer & Industry Usage | Healthcare providers focusing on patient satisfaction and experience | Patient support, navigating healthcare systems, ensuring patient rights |
| Search & Comparison Intent | Understanding roles in patient experience management | Assistance in patient rights and healthcare navigation |
The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.
What are the most commonly searched types of Patient Relations jobs in Baton Rouge, LA?
The most popular types of Patient Relations jobs in Baton Rouge, LA are:
What are popular job titles related to Patient Relations Manager jobs in Baton Rouge, LA?
For Patient Relations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Baton Rouge, LA look for?
The top searched job categories for Patient Relations Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Patient Relations Manager jobs?
Cities near Baton Rouge, LA with the most Patient Relations Manager job openings:
Patient Experience Liaison-Ascension
Gonzales, LA • On-site
Other
Re-posted 27 days ago
Franciscan Missionaries of Our Lady Health System rating
7.2
Based on 38 frontline employees who took The Breakroom Quiz
344th of 895 rated healthcare providers
Job description
The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution.
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.
Responsibilities
Advanced Patient Rounding & Service Recovery
- Conduct purposeful, high-impact rounding in priority patient care areas to proactively identify risks to the patient experience.
- Lead service recovery for high-acuity, sensitive, or escalated patient and family concerns requiring advanced judgment and coordination.
- Serve as a consistent point of contact for patients and families during complex experience events to restore trust and confidence.
- Exercise independent judgment to determine appropriate resolution strategies in collaboration with nursing, medical staff, and leadership.
- Identify recurring breakdowns in care or communication and escalate for system-level intervention.
Grievance Investigation & Regulatory Compliance
- Independently manage formal patient grievances in accordance with regulatory and accreditation standards (e.g., CMS Conditions of Participation).
- Conduct patient, family, and staff interviews; review documentation; and perform root cause analysis as appropriate.
- Develop clear, accurate, and compliant written grievance responses within required timelines.
- Partner with the Manager of Patient Experience to ensure consistency, quality, and regulatory integrity of grievance processes.
Trends, Insights & Improvement Support
- Analyze patient complaints, compliments, grievances, and real-time feedback to identify patterns and emerging risks.
- Communicate insights to the Manager of Patient Experience and clinical leaders to inform targeted improvement strategies.
- Support leader accountability by highlighting recurring themes and opportunities for sustained change.
Consultation & Culture of Patient-Centered Care
- Serve as an advisor to leaders and frontline teams on complex patient experience scenarios.
- Reinforce patient-centered behaviors, respectful communication, and service recovery expectations.
- Support education and improvement initiatives designed to strengthen patient trust and experience culture.
Knowledge, Skills, & Abilities
- Advanced interpersonal, communication, and de-escalation skills.
- Strong critical thinking and independent judgment.
- Ability to manage emotionally charged situations with compassion and professionalism.
- Knowledge of patient experience standards, grievance processes, and regulatory requirements.
- Skilled in identifying trends and translating patient feedback into improvement opportunities.
Physical & Schedule Requirements
- Regular presence in patient care areas for rounding and follow-up.
- Flexibility to respond to urgent patient concerns outside traditional business hours as needed.
Qualifications
Experience: Two years of experience in healthcare, patient relations, communications, business, education, customer service, quality, or other relevant fields.
Education: A Bachelor's degree in healthcare administration, nursing, business, communications, marketing, education, or related fields is required.
What Franciscan Missionaries of Our Lady Health System employees say
Pay
Benefits
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Workplace
Get the full story on Breakroom
About Franciscan Missionaries of Our Lady Health System
Sourced by ZipRecruiter
The Franciscan Missionaries of Our Lady Health System is the leading health care innovator in Louisiana. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
Industry
Hospitals
Company size
5,001 - 10,000 Employees
Headquarters location
Baton Rouge, LA, US
Year founded
1911