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Patient Relations Manager Jobs in Kentucky (NOW HIRING)

Maimonides Medical Center

$110 - $130/hr

Overview Provides strategic and operational leadership for Patient Relations, Public Communications ... Oversees workforce performance management processes, ensuring accountability, compliance with ...

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Rural Metro Fire Department

$150 - $180/hr

Sr. Labor Relations Manager Annual Compensation: $150,000.000 - $180,000.00 DOE Location: Remote ... patient relocation services. Here you'll embark on meaningful work that will make an impact on you ...

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Patient Relations Manager information

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$9.6K

$54K

$81.6K

How much do patient relations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for patient relations manager in Kentucky is $54,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $59,900.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Kentucky?

The most popular types of Patient Relations jobs in Kentucky are:

What are popular job titles related to Patient Relations Manager jobs in Kentucky?

For Patient Relations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Kentucky look for?

The top searched job categories for Patient Relations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Patient Relations Manager jobs?

Cities in Kentucky with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,002 per year, or $26 per hour.

Patient Relations Specialist

Paducah, KY • On-site

The Ophthalmology Group
See more jobs at The Ophthalmology Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Title: Patient Relations Specialist
Company: The Ophthalmology Group
Location: Paducah, KY 42001
**Previous call center experience preferred, but not required**
Perks:
  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay

Hours:
  • Full Time
  • Our offices are open from Monday-Friday 8am-5pm.
    • Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

Requirements:
  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
Essential Duties and Responsibilities
  • Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
  • Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
  • Verify and accurately capture patient demographics, insurance, and appropriate medical information.
  • Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
  • Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.
  • Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
  • Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.
  • Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
  • Create patient charts by entering required information into electronic databases and maintain accurate records.
  • Relay information to relevant clinic (team) members through the appropriate messaging systems
  • Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.
  • Maintain compliance with HIPAA rules and regulations.
  • Follows a well-established process to solve routine problems where solutions are clearly prescribed.
  • Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Education and/or Experience
  • High school diploma or general education degree (GED) equivalent required
  • One year of related experience and/or training; or equivalent combination of education and experience preferred
  • Favorable result on background check required
  • Must be able to provide proof of identity and right to work in the United States
  • Previous medical office experience preferred.
  • Previous call center experience preferred.
  • Previous ophthalmic experience strongly preferred.

Other Skills and Abilities
  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Management and organizational skills to support the leadership of this function
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support need
  • Able to communicate effectively in English, both verbally and in writing
  • Ability for basic to intermediate problem solving, including mathematics
  • Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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