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Patient Relations Coordinator Jobs in Rome, GA (NOW HIRING)

AdventHealth

Assistant Nurse Manager Nights PCU

Calhoun, GA · On-site

$32.80 - $61.02/hr

... providers, to ensure coordinated and comprehensive patient care, maintaining open and clear ... Ability to think critically in relation to the operations of the unit and delivery of patient care

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Patient Relations Coordinator information

See Rome, GA salary details

$15

$24

$35

How much do patient relations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient relations coordinator in Rome, GA is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.09 per hour, depending on experience, location, and employer.

What is a patient relations coordinator?

Patient Relations Coordinators are professionals who act as a liaison between patients and healthcare providers to ensure a positive patient experience. They handle patient concerns, coordinate communication, and help resolve issues related to care, billing, or services. Their goal is to advocate for patients, improve satisfaction, and ensure that healthcare facilities deliver quality service. Additionally, they may collect feedback and assist in process improvement initiatives. This role is essential in maintaining trust and effective communication between patients and medical staff.

What does a patient relations coordinator do?

A patient relations coordinator is in charge of processing patients during their visit. Their duties include greeting patients, answering phones, scheduling appointments, verifying information, and preparing patient paperwork. Other responsibilities are to communicate with insurance companies, submit billing, and collect payments. In many cases, a patient relations coordinator updates medical files, handles records requests, obtains documents needed for insurance, and maintains office supplies. Patient relations coordinators also assist doctors and technicians throughout the day for smooth and efficient care of patients and can work in a hospital or other healthcare setting. Qualifications to become a patient relations coordinator vary.

What are the key skills and qualifications needed to thrive as a patient relations coordinator, and why are they important?

To thrive as a Patient Relations Coordinator, you need strong interpersonal skills, experience in healthcare administration, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification in patient advocacy or healthcare administration is common. Exceptional communication, conflict resolution, and empathy help build trust and address patient concerns effectively. These skills are essential for ensuring patient satisfaction, resolving issues efficiently, and maintaining a positive healthcare environment.

What are some common challenges faced by patient relations coordinators, and how are they typically addressed?

Patient Relations Coordinators often encounter challenges such as managing high-stress situations, addressing patient complaints, and facilitating communication between patients and healthcare staff. To handle these effectively, coordinators rely on strong interpersonal skills, conflict resolution techniques, and a thorough understanding of hospital policies. Ongoing training and support from the healthcare team help coordinators navigate these challenges and maintain a positive patient experience.

What is the difference between Patient Relations Coordinator vs Patient Advocate?

AspectPatient Relations CoordinatorPatient Advocate
Primary RoleManages patient satisfaction, handles complaints, and facilitates communication between patients and healthcare providers.Supports patients' rights, educates them about their options, and assists in navigating healthcare systems.
Work EnvironmentHospital or clinic administrative offices, patient service departments.Hospitals, clinics, community health organizations, often directly interacting with patients.
CredentialsTypically requires healthcare or customer service experience; certifications vary.Often requires knowledge of healthcare policies; certifications like Patient Advocate Certification can be beneficial.

While both roles focus on patient support, the Patient Relations Coordinator primarily manages communication and satisfaction, whereas the Patient Advocate actively assists patients in understanding their rights and healthcare options. Both roles are essential for improving patient experience within healthcare settings.

What degree do you need for a patient relations coordinator?

A patient relations coordinator typically needs at least a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication and customer service abilities, and some positions may prefer or require certifications in healthcare or patient advocacy.

What skills are needed for patient relations coordinator?

A patient relations coordinator needs strong communication and interpersonal skills to effectively interact with patients and staff. They should have problem-solving abilities, empathy, and organizational skills, often utilizing electronic health records (EHR) systems. Additionally, knowledge of healthcare regulations and customer service experience are important for success in this role.
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Patient Relations Coordinator jobs near you

Volunteer Coordinator

Willowbrook Hospice LLC

Cartersville, GA • On-site

Full-time

Re-posted 29 days ago

Job description

Description:

Responsibilities

The Volunteer Coordinator works as a member of the hospice Interdisciplinary Team and in conjunction with the Executive Director or the overall coordination of the Volunteer Services Team, and other duties as decided by the administration.

  • Recruits, trains, and orients persons to serve as volunteers for Willowbrook Hospice.
  • Appropriately coordinates placement of volunteers in conjunction with various administrative staff and follows up to check on participation and documentation.
  • Informs other members on the Interdisciplinary Team of any changes reported by the volunteer concerning the patient’s condition or expressed needs.
  • Assures that volunteer tasks of the Plan of Care are carried out as directed by the Team.
  • Reports cost savings and d a monthly summary of the volunteer activities to submit to the Executive Director and CQI director
  • Develops support and recognition programs for volunteers.
  • Perform community awareness and in-service activities.
  • Maintains and upholds the Hospice Code of Ethics
  • Designs, implements, and coordinates the hospice training and orientation program for new volunteers.
  • Establishes and maintains, per policy/regulation, record keeping system for volunteer activities and personnel records.
  • Participates in CQI activities

Orientation and Training

Willowbrook Hospice will provide orientation and training, as necessary, to assist the Volunteer Coordinator in performing the responsibilities listed above. Trainings may be in-house, or outside seminars or approved self-study. Documentation of orientation and training will become part of the personnel file.

Accountability

Reports directly to the Executive Director.

Works cooperatively with the Director of Nursing

Works cooperatively with all members of the Interdisciplinary Team

Requirements:

Qualifications

Candidate with BS or BA degree preferred. He/she should have experience in dealing with volunteers and working knowledge of the hospice philosophy preferred. He/she should have the ability to develop excellent community relations. Candidate should possess superior communication skills and be able to motivate persons into performing tasks voluntarily.