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Patient Relations Assistant Jobs in Wisconsin (NOW HIRING)

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Patient Relations Assistant information

See Wisconsin salary details

$9

$17

$26

How much do patient relations assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient relations assistant in Wisconsin is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.05 and $18.66 per hour, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the most commonly searched types of Patient Relations jobs in Wisconsin?

The most popular types of Patient Relations jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Relations Assistant jobs?

Cities in Wisconsin with the most Patient Relations Assistant job openings:

Infographic showing various Patient Relations Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 19% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,175 per year, or $17.4 per hour.

Physician Assistant/Nurse Practitioner - Float (part-time)

Sauk Prairie Healthcare, Inc.

Sauk City, WI • On-site

$110 - $140/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago


Sauk Prairie Healthcare rating

7.2

Company rating: 7.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz


Job description

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Physician Assistant/Nurse Practitioner - Float FTE: 0.8 FTE (32 hours/week) Schedule: Monday - Friday shifts may vary Holiday Rotation: None Weekend Rotation: None On Call Requirements: None

POSITION SUMMARY

The Advanced Practice Provider - Primary Care Clinic works in collaboration and/or supervision under licensed Physician(s) to provide health services, medical treatments and testing to patients in the Clinic.

This position will occasionally treat patients on an outpatient basis in the Hospital, other SPH Clinics, or associated entities such as nursing homes and skilled nursing facilities.

POSITION TECHNICAL RESPONSIBILITIES
  • Consult with other healthcare providers, arrange referrals, and provide psychosocial support to patients and their families, as needed.
  • Collaborate with the member's provider team to monitor provider-based care and discharge planning at all levels of care in accordance with established criteria and make recommendations to improve such efforts where appropriate.
  • Utilize knowledge of benefit plan design and care alternatives available in order to recommend services.
  • Coordinates care in the spirit of team-based efforts around value-based care and quality initiatives.
  • Maintains a source of accurate and appropriate education materials as an adjunct to counseling and education.
  • Perform health assessments by interviewing patient and family members as appropriate.
  • Perform physical examinations.
  • Develop health/illness-related diagnoses.
  • Develop medical and nursing plan of care.
  • Educate patient and/or family care giver regarding patient's health care needs.
  • Perform simple surgical procedures, i.e., suturing, incision and drainage, removal of skin lesions and foreign bodies.
  • Per APP's scope of practice, write orders for diagnostic tests and procedures, therapies, consultations, and medications.
  • Interpret diagnostic test results.
  • Coordinate care through collaboration with physician supervisor.
  • Assist physician as required.
  • Provide telephone triage and treatment as appropriate.
  • Assist in developing team goals to support SPH mission and strategic plan.
  • Coordinate and encourage the integration of the Clinics with their community through effective communication and public relations.
  • Assist in identifying community needs and gain community supports.
  • Assist in coordination of Clinic advertising and marketing.
  • Serve as patient advocate.
  • Ensures patients are treated in a prompt and courteous manner and that their questions or concerns are handled promptly.
  • Keeps Manager informed of any patient complaints/concerns.
  • Provide appropriate documentation of patient visits in Electronic Medical Record (EMR).
  • Keep current on coding and reimbursement guidelines impacting clinician documentation.
  • Assist in providing input and signing off on clinical protocols impacting direct patient care.
POSITION REQUIREMENTS

Education: Required: Nurse Practitioner: Master or Doctorate degree from accredited Nursing Program. Physician Assistant: Bachelor or Master's degree from accredited PA Program. Preferred: None Experience: Required: None Preferred: 1-3 of Registered Nurse or Advanced Practice Provider experience in clinic setting, with population experience (geriatric, pediatric, etc.) as applicable to specific clinic setting.

Licenses and Registrations: Required: Nurse Practitioner: State of Wisconsin license as a Registered Nurse and Advanced Practice Nurse Prescriber (Family) or Physician Assistant: State of Wisconsin license as a Physician Assistant. Drug Enrollment Agency (DEA) Registration or ability to apply for such license prior to or upon hire. DEA Registration required within 60 days of hire. Preferred: None Certification(s): Required: Certification as Adult Nurse Practitioner or Family Nurse Practitioner through the American Nurses Credentialing Center (ANCC) or through the American Association of Nurse Practitioners (AANP). Valid BLS certification within 3 months of hire. Preferred: Certification in specialty area as applicable to specific clinic or role needs. Including, but not limited to: Nurse Practitioner: Certified as a Gerontological Nurse - Board Certified (GERO-BC) or APRN Gerontological Specialist - Certified (GS-C).

BENEFIT SUMMARY
  • Competitive health and dental insurance options
  • Flexible paid time off to balance work and life
  • Retirement plan with immediate vesting and employer match
  • Discounted membership to our state-of-the-art fitness facility
  • Generous tuition reimbursement
  • Employer provided life and disability insurance
  • Free parking at facility #IND100

When you choose a career at Sauk Prairie Healthcare, you will enjoy a respectful, collaborative work environment where patient safety and quality are our highest priorities. Whether you're seeking a job in nursing, medical imaging or another clinical field, or looking to bring your experience and excellent work ethic to one of the many non-clinical roles on our team, you'll feel like You Belong Here.

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