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Patient Relations Assistant Jobs in Colorado (NOW HIRING)

Terrestris LLC

Medical Support Assistant

Aurora, CO · On-site

$40K - $52K/yr

Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and ... capture. * Assist in opening and closing clinics daily, updating no-shows within 24 hours of ...

Terrestris LLC

Medical Support Assistant

Golden, CO · On-site

$41K - $53K/yr

Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and ... capture. * Assist in opening and closing clinics daily, updating no-shows within 24 hours of ...

Terrestris LLC

Medical Support Assistant

Castle Rock, CO · On-site

$41K - $53K/yr

Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and ... capture. * Assist in opening and closing clinics daily, updating no-shows within 24 hours of ...

Terrestris LLC

Medical Support Assistant

Lamar, CO · On-site

$42K - $55K/yr

Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and ... capture. * Assist in opening and closing clinics daily, updating no-shows within 24 hours of ...

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All JobsPatient Relations JobsPatient Relations Assistant JobsPatient Relations Assistant Jobs in Colorado

Patient Relations Assistant information

See Colorado salary details

$9

$17

$27

How much do patient relations assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient relations assistant in Colorado is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.48 and $19.23 per hour, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the most commonly searched types of Patient Relations jobs in Colorado?

The most popular types of Patient Relations jobs in Colorado are:

What cities in Colorado are hiring for Patient Relations Assistant jobs?

Cities in Colorado with the most Patient Relations Assistant job openings:

Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in Colorado as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,293 per year, or $17.9 per hour.

Medical Assistant (MA) - Oncology

National Jewish Health

Golden, CO • On-site

$20.69 - $27.36/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

National Jewish Health rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Inpatient/Procedural Medical Assistant promotes efficient, high quality patient care by collaborating with the team to manage patient flow, communication, and any applicable testing or procedures. Care is provided within the scope of practice and established policies and procedures, in conjunction with, or under the direct clinical support and supervision of a credentialed professional.
Essential Duties
  1. Room and Equipment Maintenance: Ensure all procedures and patient rooms are clean, well-organized, and stocked with necessary equipment and supplies. Regularly inspect and maintain equipment for safety and readiness in both procedural and inpatient settings.
  2. Patient Preparation and Education: Assist in preparing patients for procedures or treatments, providing clear instructions regarding their care plan, procedure steps, and post-procedure expectations.
  3. Performing Department-Specific Procedures: Independently perform procedures as trained and approved within the scope of the department. This may include assisting with or directly handling diagnostic tests, treatments, or minor procedures, depending on the specific needs of the setting.
  4. Collaboration with Nursing and Providers: Maintain open communication with nursing staff and providers to ensure coordinated, efficient patient care. Relay relevant patient information and collaborate on patient care plans.
  5. Patient Care Documentation: Accurately document patient information, including procedures performed, patient responses, and any follow-up instructions, in the appropriate electronic health records (EHR) system.
  6. Infection Control and Safety: Follow infection control protocols and ensure that all patient areas, tools, and materials are used and handled in compliance with safety standards for both procedural and inpatient settings.
  7. Administrative Support: Assist with clerical tasks such as scheduling, triaging patient messages, and managing in-basket communications to support the smooth operation of the unit or department.
  8. Patient Education and Communication: Provide clear and compassionate education to patients and their families about procedures, treatments, and post-care instructions. Act as a liaison between patients and the healthcare team, addressing patient concerns and ensuring they understand their care plan in both procedural and inpatient settings.

Other Duties
  1. May collect and correctly label lab specimens utilizing the correct collection procedure from patients. May prepare specimens for analysis by centrifugation, separating specimens from red cells and other techniques required for distribution of the sample to the appropriate area. May utilize point of care instruments, such as the ISTAT, Piccolo, glucometer, etc.
  2. May perform electrocardiograms (EKGs) or other diagnostic tests on patients as directed, and monitors procedure activity based on training/competence.
  3. May participate in quality assurance and improvement activities on an ongoing basis to support maintaining accreditation standards and provide effective patient care.

Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  4. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  5. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don't have to.
  7. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient's safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Supervisory or Managerial Responsibility
None
Travel
None
Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Salary Range: $20.69 - $27.36
Minimum Qualifications
  1. Education: High school diploma/GED and successful graduation from an accredited Medical Assistant program or Emergency Medical Technician program
  2. Work Experience: None
  3. Special Training, Certification or Licensure: Current BLS certification required.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

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