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Patient Registration Associate Jobs in California

Sutter Health

Patient Access Representative

Lakeport, CA · On-site

$27.95 - $34.07/hr

Obtains all necessary information to register and financially clear patients. Greets patients ... Associate - CHAA Preferred TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND ...

Sutter Health

Patient Access Representative

Lakeport, CA · On-site

$27.95 - $34.07/hr

Obtains all necessary information to register and financially clear patients. Greets patients ... Associate - CHAA Preferred TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND ...

Cottage Health

Patient Navigator Lead

Goleta, CA · On-site

$26.57 - $40.34/hr

Preferred: Associate's degree. Certifications, Licenses, Registrations: * Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI). Technical Requirements:

Cottage Health System

Patient Navigator Lead

Goleta, CA

$21.50 - $29.50/hr

Preferred: Associate's degree. Certifications, Licenses, Registrations: * Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI). Technical Requirements:

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Patient Registration Associate information

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How much do patient registration associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient registration associate in California is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.38 per hour, depending on experience, location, and employer.

What is a patient registration associate?

Patient Registration Associates are healthcare professionals responsible for collecting and verifying patients' personal and insurance information as they check in for medical appointments or hospital visits. They ensure that all necessary forms are completed, enter data into hospital systems, and may handle initial billing or co-payments. Their role is essential in ensuring smooth administrative processes and accurate patient records, which support efficient care delivery. Patient Registration Associates also answer patient questions and may assist with scheduling follow-up appointments.

What are the key skills and qualifications needed to thrive as a patient registration associate?

To thrive as a Patient Registration Associate, you need accuracy in data entry, familiarity with medical terminology, and at least a high school diploma or equivalent. Proficiency with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Exceptional customer service, active listening, and organizational skills help you effectively assist patients and manage multiple tasks. These skills ensure accurate patient records, smooth front-desk operations, and a positive experience for patients and healthcare staff.

What are some common challenges faced by patient registration associates, and how can they be effectively managed?

Patient Registration Associates often encounter challenges such as managing high patient volumes, handling sensitive personal information, and addressing the needs of patients who may be anxious or upset. Effective communication and strong organizational skills are essential for navigating these situations. Additionally, being familiar with electronic health record systems and maintaining a patient-centered approach can help Associates ensure a smooth registration process and build positive interactions with both patients and healthcare teams.

What is the difference between Patient Registration Associate vs Medical Secretary?

AspectPatient Registration AssociateMedical Secretary
CredentialsHigh school diploma or equivalent; some roles may prefer certification in medical office administrationHigh school diploma; certification in medical office administration is a plus
Work EnvironmentFront desk of hospitals, clinics, or healthcare facilitiesAdministrative offices within healthcare settings, supporting medical staff
Primary ResponsibilitiesRegistering patients, verifying insurance, collecting demographic infoScheduling appointments, managing correspondence, handling medical records

The Patient Registration Associate and Medical Secretary roles both operate within healthcare environments, but the former primarily handles patient check-in and insurance verification, while the latter focuses on administrative support for medical staff. Both roles require strong organizational skills and familiarity with healthcare procedures, making them closely related but distinct in daily duties.

What are the most commonly searched types of Patient Registration jobs in California?

The most popular types of Patient Registration jobs in California are:

What cities in California are hiring for Patient Registration Associate jobs?

Cities in California with the most Patient Registration Associate job openings:

Patient Registration Associate jobs near you
Infographic showing various Patient Registration Associate job openings in California as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 19% Part Time, and 9% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $38,911 per year, or $18.7 per hour.

Patient Services Representative

Pediatric Associates

San Pedro, CA • On-site

$17.75 - $22.75/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Assist patients with accessing, navigating, and troubleshooting issues within the patient portal.

  • Handle appointment requests, including scheduling, rescheduling, and canceling appointments received through various communication channels.

  • Review, process, and verify patient-requested forms and new patient registration information.

Job description

PRIMARY FUNCTION
This position serves as the first-line responder for patient portal-related issues, appointment requests, form submissions, new patient registrations, and prenatal inquiries. The individual will troubleshoot, test, perform minor setups, and provide support for various features and processes within the patient portal, as well as handle requests received via email, text, or the portal.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
  1. Patient Portal Support: Assist patients with accessing and navigating the patient portal, including troubleshooting login issues, resetting passwords, and resolving connectivity problems
  2. Appointment Management: Handle appointment requests received through the patient portal, email, or text, including scheduling, rescheduling, and canceling appointments as needed.
  3. Form Submission and Processing: Review and process patient-requested forms (e.g., school forms, referrals, RX refills, Letters, etc.).
  4. New Patient Registration: New patient registration, including account creation, profile setup, and insurance information verification. Verify the accuracy of patient data and ensure it is correctly entered into the system for seamless integration with electronic medical records (EMR).
  5. Prenatal Inquiries and Support: Respond to prenatal inquiries from patients, providing information on available services, prenatal care protocols, and appointment scheduling.
  6. Communication and Follow-Up: Monitor and respond promptly to patient requests and inquiries received through email, text, or the patient portal. Maintain clear and concise communication with patients, providing updates on request status, resolutions, and any additional steps needed.
  7. Documentation and Reporting: Maintain accurate records of all patient interactions, issues resolved, and actions taken within the portal or other communication channels. Generate reports on common patient portal issues, trends, and recommendations for process improvements to management.
  8. Collaboration with Management: Assist the management team by providing insights and feedback on recurring patient issues, potential training needs, and suggestions for enhancing the portal's user experience. Support management with any special projects or initiatives related to patient portal optimization and patient engagement.
  9. Compliance and Privacy: Ensure all activities comply with HIPAA and other relevant regulations, maintaining the confidentiality and security of patient information.

SUPERVISORY RESPONSIBILITIES
No supervisor duties
QUALIFICATIONS
EDUCATION: High School diploma or equivalent
EXPERIENCE: Prefer a minimum of one year experience in a call center environment. Knowledge of TriMed and eCW system, excellent English writing skills, and clear, effective communication. Previous customer service experience is required.
LICENSURE / CERTIFICATION
  • None

KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of XPM/ ECW EMRs
  • Must have strong verbal, written, and interpersonal communication skills
  • Demonstrates ability to work well in a team environment.
  • Strong multi-tasking skills.
  • Attention to detail, accuracy, and timeliness are critical.
  • General PC knowledge including Microsoft Office, Excel, Word, PowerPoint, Internet, and Email.

TYPICAL WORKING CONDITIONS
  • Non-patient facing
  • May rotate working in the office and remote
  • Operating Computer
  • Sitting
  • Walking

OTHER PHYSICAL REQUIREMENTS
  • Vision
  • Sense of sound
  • Sense of touch

PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

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