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Patient Refund Representative Jobs (NOW HIRING)

McLaren

Patient Account Representative II

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative II is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

McLaren

Patient Account Representative II

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative II is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

Pennsylvania Medicine

Refund Coordinator PBO

Bala Cynwyd, PA · On-site

$18.75 - $24.25/hr

The Refund Coordinator monitors insurance and patient credit balances for over 200 Penn Primary ... patient credit balances and assists in managing department AR reps to ensure accurate and timely ...

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Patient Refund Representative information

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How much do patient refund representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for patient refund representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is a patient refund representative?

Patient Refund Representatives are professionals who handle the processing of refunds for patients in healthcare organizations. They review patient accounts to identify overpayments, verify refund eligibility, and coordinate with billing departments to ensure accurate disbursement of funds. Their responsibilities also include maintaining financial records, resolving discrepancies, and communicating with patients about refund statuses. This role requires attention to detail, knowledge of healthcare billing systems, and strong customer service skills.

What are the key skills and qualifications needed to thrive as a patient refund representative, and why are they important?

To excel as a Patient Refund Representative, you need knowledge of medical billing, insurance processes, and basic accounting, often supported by a high school diploma or equivalent. Familiarity with healthcare billing software, electronic health record (EHR) systems, and financial databases is typically required. Strong attention to detail, problem-solving abilities, and effective communication help ensure accuracy and positive patient interactions. These competencies are crucial for processing refunds efficiently, maintaining compliance, and supporting patient satisfaction within healthcare organizations.

What are some common challenges faced by patient refund representatives, and how can they be managed?

Patient Refund Representatives often navigate complex billing systems, handle sensitive patient information, and process refunds accurately within tight deadlines. A common challenge is ensuring compliance with healthcare regulations while maintaining clear communication with both patients and internal teams. Staying organized, regularly updating knowledge of insurance policies, and using robust tracking systems can help manage these challenges efficiently. Additionally, developing strong interpersonal skills aids in addressing patient concerns professionally and empathetically.

What are popular job titles related to Patient Refund Representative jobs?

For Patient Refund Representative jobs, the most frequently searched job titles are:

Infographic showing various Patient Refund Representative job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Account Representative II

Shelby, MI • On-site

McLaren Health Care Corporation
Health Care and Social Assistance • 1 - 5K employees
Learn more about McLaren Health Care Corporationexternal

$16 - $21/hr

Full-time

Posted 4 days ago

McLaren Health Care rating

6.6

Company rating: 6.6 out of 10

Based on 222 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
Under general direction, the Patient Accounting Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in customer service, collections, cash posting, billing, etc. as assigned by CBO Management. Patient Accounting Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.
Essential Functions and Responsibilities as Assigned:
  1. Performs assigned patient accounting and revenue cycle functions accurately, timely, and in accordance with departmental standards.
  2. Reviews, updates, and maintains patient accounts to support accurate billing, payment posting, follow-up, collections, refunds, reporting, and account resolution.
  3. Processes, researches, and resolves account issues, including insurance, patient balance, payment, adjustment, refund, documentation, and claim-related matters.
  4. Communicates professionally and effectively with patients, insurance carriers, vendors, internal departments, and other customers to obtain information, resolve inquiries, and support timely account resolution.
  5. Reviews insurance coverage, payer requirements, claim status, account balances, denials, edits, and other account information as needed to support billing, reimbursement, and compliance requirements.
  6. Completes data entry, documentation, scanning, indexing, reporting, reconciliation, and other administrative tasks necessary to maintain accurate patient accounting records.

Qualifications:
Required:
  • High School Diploma or GED
  • 3 year experience in Finance/Accounting, Customer Service or Healthcare

Preferred:
• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience.
• Working knowledge of CPT, HCPCS, and ICD-10

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