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Patient Refund Representative Jobs (NOW HIRING)

PeaceHealth Career Site

Refund Specialist

Vancouver, WA · On-site +1

Review patient and insurance credit balances to determine the correct resolution. * Research ... Certified Revenue Cycle Representative (CRCR). * HealthStream Badge. Our Culture At PeaceHealth, we ...

Medix

Patient Account Representative

Addison, TX · On-site

$19 - $25/hr

The actual posting represents a position at one of our clients. Job Summary The Patient Account ... Financial Administration: Assist with patient statement processing, patient refunds, and follow-up ...

McLaren

Patient Account Representative III

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative III is responsible for completing ... refunds, reporting, documentation, and related revenue cycle functions. * Reviews, updates, and ...

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Patient Refund Representative information

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How much do patient refund representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for patient refund representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is a patient refund representative?

Patient Refund Representatives are professionals who handle the processing of refunds for patients in healthcare organizations. They review patient accounts to identify overpayments, verify refund eligibility, and coordinate with billing departments to ensure accurate disbursement of funds. Their responsibilities also include maintaining financial records, resolving discrepancies, and communicating with patients about refund statuses. This role requires attention to detail, knowledge of healthcare billing systems, and strong customer service skills.

What are the key skills and qualifications needed to thrive as a patient refund representative, and why are they important?

To excel as a Patient Refund Representative, you need knowledge of medical billing, insurance processes, and basic accounting, often supported by a high school diploma or equivalent. Familiarity with healthcare billing software, electronic health record (EHR) systems, and financial databases is typically required. Strong attention to detail, problem-solving abilities, and effective communication help ensure accuracy and positive patient interactions. These competencies are crucial for processing refunds efficiently, maintaining compliance, and supporting patient satisfaction within healthcare organizations.

What are some common challenges faced by patient refund representatives, and how can they be managed?

Patient Refund Representatives often navigate complex billing systems, handle sensitive patient information, and process refunds accurately within tight deadlines. A common challenge is ensuring compliance with healthcare regulations while maintaining clear communication with both patients and internal teams. Staying organized, regularly updating knowledge of insurance policies, and using robust tracking systems can help manage these challenges efficiently. Additionally, developing strong interpersonal skills aids in addressing patient concerns professionally and empathetically.

What are popular job titles related to Patient Refund Representative jobs?

For Patient Refund Representative jobs, the most frequently searched job titles are:

Infographic showing various Patient Refund Representative job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Refund Representative I

Sarasota, FL • On-site

Sarasota Memorial Health Care System
Health Care and Social Assistance • 5 - 10K employees
Learn more about Sarasota Memorial Health Care Systemexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Sarasota Memorial Health Care System rating

7.0

Company rating: 7.0 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

Job description

Department
Patient Financial Services
Job Summary

Refunds, researches, and reviews credit balance accounts. Pulls files, insurance EOBs and zero statements to research and review accounts that have credit balances, refunding the proper party based on completed research. Answers all patient's questions concerning a credit balance. Corrects any accounts via the patient account system that need adjustments to update status. Works all incoming mail concerning credit balances. Performs all other duties as assigned.


Required Qualifications

- Require a minimum of one (1) year of relevant healthcare or cash posting experience. An Associate's degree or higher in a relevant field can be considered in lieu of the required experience.


Preferred Qualifications

- Prefer strong written and verbal communication skills with the ability to communicate effectively with a distinct speaking voice and good listening skills.
- Prefer demonstrated ability to type a minimum of forty-five (45) words per minute, as well as, ten- (10-) key adding abilities.
- Prefer organizational skills and an understanding of the importance of internal controls.
- Prefer the ability to interact with public and handle difficult situations diplomatically.
- Prefer working knowledge of Managed Care, Medicare, and Medicaid reimbursements.


Mandatory Education

HS EQ: High School Diploma, GED or Certificate


Preferred Education
Required License and Certs
Preferred License and Certs
Employment Screening Requirements
As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/Qualifications:

- Prefer strong written and verbal communication skills with the ability to communicate effectively with a distinct speaking voice and good listening skills.
- Prefer demonstrated ability to type a minimum of forty-five (45) words per minute, as well as, ten- (10-) key adding abilities.
- Prefer organizational skills and an understanding of the importance of internal controls.
- Prefer the ability to interact with public and handle difficult situations diplomatically.
- Prefer working knowledge of Managed Care, Medicare, and Medicaid reimbursements.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Sarasota Memorial Health Care System employees say

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Hours and flexibility

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About Sarasota Memorial Health Care System

Sourced by ZipRecruiter

Sarasota Memorial Health Care System, based in Sarasota, FL, US, is a community-owned and operated healthcare provider entrenched in the medical and health services industry. Known for offering a wide array of comprehensive care, their extensive services range from disease prevention and detection to advanced treatment and rehabilitation. The company, established in 1925, began as a 14-bed hospital and has evolved into an 839-bed regional medical center, becoming one of the region's largest public health systems. Sarasota Memorial's mission is to deliver healthcare service of the highest quality in keeping with their core values, including community, excellence, loyalty, innovation, respect, and teamwork.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Sarasota, FL, US

Year founded

1925

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