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Patient Refund Representative Jobs (NOW HIRING)

Medix

Patient Account Representative

Addison, TX · On-site

$19 - $25/hr

The actual posting represents a position at one of our clients. Job Summary The Patient Account ... Financial Administration: Assist with patient statement processing, patient refunds, and follow-up ...

McLaren

Patient Account Representative III

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative III is responsible for completing ... refunds, reporting, documentation, and related revenue cycle functions. * Reviews, updates, and ...

McLaren

Patient Account Representative III

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative III is responsible for completing ... refunds, reporting, documentation, and related revenue cycle functions. * Reviews, updates, and ...

McLaren

Patient Account Representative I

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative I is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

McLaren

Patient Account Representative I

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative I is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

McLaren

Patient Account Representative I

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative I is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

St. Joseph's Medical Center

Patient Account Rep

Yonkers, NY · On-site

$18.50 - $24.50/hr

The Patient Account Rep reviews bills to ensure that demographic information and charges concur ... Reviews denials and contacts insurance companies as necessary and prepares refunds when applicable.

McLaren

Patient Account Representative II

Shelby, MI · On-site

$16 - $21/hr

Under general direction, the Patient Accounting Representative II is responsible for completing ... refunds, reporting, and account resolution. * Processes, researches, and resolves account issues ...

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Patient Refund Representative information

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How much do patient refund representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for patient refund representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is a patient refund representative?

Patient Refund Representatives are professionals who handle the processing of refunds for patients in healthcare organizations. They review patient accounts to identify overpayments, verify refund eligibility, and coordinate with billing departments to ensure accurate disbursement of funds. Their responsibilities also include maintaining financial records, resolving discrepancies, and communicating with patients about refund statuses. This role requires attention to detail, knowledge of healthcare billing systems, and strong customer service skills.

What are the key skills and qualifications needed to thrive as a patient refund representative, and why are they important?

To excel as a Patient Refund Representative, you need knowledge of medical billing, insurance processes, and basic accounting, often supported by a high school diploma or equivalent. Familiarity with healthcare billing software, electronic health record (EHR) systems, and financial databases is typically required. Strong attention to detail, problem-solving abilities, and effective communication help ensure accuracy and positive patient interactions. These competencies are crucial for processing refunds efficiently, maintaining compliance, and supporting patient satisfaction within healthcare organizations.

What are some common challenges faced by patient refund representatives, and how can they be managed?

Patient Refund Representatives often navigate complex billing systems, handle sensitive patient information, and process refunds accurately within tight deadlines. A common challenge is ensuring compliance with healthcare regulations while maintaining clear communication with both patients and internal teams. Staying organized, regularly updating knowledge of insurance policies, and using robust tracking systems can help manage these challenges efficiently. Additionally, developing strong interpersonal skills aids in addressing patient concerns professionally and empathetically.

What are popular job titles related to Patient Refund Representative jobs?

For Patient Refund Representative jobs, the most frequently searched job titles are:

Infographic showing various Patient Refund Representative job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Lead Patient Service Rep - Pain Management

Beverly Hills, CA • On-site

Cedars Sinai
Hospitals • 10K+ employees
Learn more about Cedars Sinaiexternal

$20 - $25.50/hr

Full-time

Posted 4 days ago

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

Job description

The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.

Duties and Responsibilities:

  • Leads huddles to supervise, assess and evaluate department workflow.

  • Provides orientation and training for administrative staff.

  • Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.

  • Manages the patient care flow and assists with overseeing CS-Link message pools.

  • Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.

  • Manages the physicians' master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements.

  • Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.

  • Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.

  • Handles patient and provider correspondence.

  • Processes and documents referrals and authorizations for patients.

  • Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards.

  • Assists as a chaperon when needed upon completion of the required Chaperon Training.

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

Education:

High school diploma/GED preferred.

Experience: 

Five (5) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.

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