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Patient Portal Assistant Jobs (NOW HIRING)

UPMC Altoona

Patient Services Representative

Erie, PA · On-site

$17 - $21.50/hr

Promote MyUPMC patient portal and assist patients in registration when applicable * Assist patients in education of financial responsibility and connect them to advocacy resources as needed * Confirm ...

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As of Sep 14, 2026, the average hourly pay for patient portal assistant in the United States is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

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Infographic showing various Patient Portal Assistant job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,686 per year, or $22 per hour.

Patient Services Representative

Erie, PA • On-site

UPMC Altoona
See more jobs at UPMC Altoonaexternal

$17 - $21.50/hr

Other

Medical

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Patient Services Representative - Vascular Surgery
UPMC Hamot | Full-Time | Monday-Friday, 8:00 AM - 4:30 PM
UPMC Hamot is seeking a dedicated Patient Services Representative (PSR) to join our Vascular Surgery team. This position plays a vital role in delivering an exceptional patient experience while supporting the daily operations of a fast-paced specialty practice. Prior Epic experience is highly preferred.
The Patient Services Representative serves as the first point of contact for patients and families, providing excellent customer service and ensuring a seamless experience throughout the continuum of care. Responsibilities include patient registration, scheduling, insurance verification, collection of copayments, updating demographic and insurance information, and promoting the use of innovative patient-facing technologies and resources.
In the Vascular Surgery office, the PSR plays a critical role in coordinating follow-up appointments, diagnostic testing, and procedural scheduling to ensure timely and accurate patient care. This position is responsible for maintaining registration accuracy, supporting efficient patient flow, and helping providers deliver high-quality care.
Why Join Our Team?
  • Monday-Friday schedule with no weekends
  • Supportive and collaborative team environment
  • Excellent workplace culture focused on patient-centered care
  • Frequent educational and professional development opportunities
  • Exposure to innovative technologies and equipment used in cardiovascular surgery, wound care, and vein procedures
  • Opportunity to work closely with providers and clinical staff in a specialized surgical practice
Responsibilities:
  • Provide a warm greeting for all patients
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Collect copayments and any other applicable patient payments at the point of service
  • Confirm and/or update patient registration information at checkout
  • Schedule follow-up appointments within the practice at checkout
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
Qualifications:
  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
    Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

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