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Patient Intake Jobs in Massachusetts (NOW HIRING)

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How much do patient intake jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient intake in Massachusetts is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $20.48 per hour, depending on experience, location, and employer.

What is a patient intake?

A Patient Intake job involves gathering and verifying patient information before medical appointments. Responsibilities typically include collecting personal details, insurance information, and medical history, as well as scheduling appointments and ensuring accurate data entry. This role is critical for smooth clinic operations and helps healthcare providers deliver efficient and informed care. Strong communication and organizational skills are essential.

What are the typical responsibilities of a patient intake specialist during a standard shift?

As a Patient Intake specialist, your main duties include greeting patients, collecting and verifying personal and insurance information, entering data into EHR systems, and preparing charts for medical staff. You’ll also coordinate appointments, answer patient questions, and help facilitate communication between patients and healthcare providers. While most of your time is spent at the front desk or in an administrative area, you may also assist with basic clinical documentation or pre-screening tasks. Your role is vital for ensuring that patient visits begin smoothly and that healthcare teams have the accurate information they need.

What are the key skills and qualifications needed to thrive in the patient intake position, and why are they important?

To thrive as a Patient Intake specialist, you need excellent organizational skills, attention to detail, and familiarity with healthcare procedures, typically supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems and patient management software is valuable, and some employers may require HIPAA certification. Strong interpersonal communication, compassion, and the ability to maintain confidentiality are important soft skills for this role. These qualities help ensure accurate data collection, positive patient experiences, and smooth clinical operations.

How to become a patient intake specialist?

To become a patient intake specialist, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in healthcare or customer service can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems. Certification is not mandatory but can enhance job prospects.

What are the most commonly searched types of Patient Intake jobs in Massachusetts?

The most popular types of Patient Intake jobs in Massachusetts are:

What are popular job titles related to Patient Intake jobs in Massachusetts?

For Patient Intake jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Patient Intake jobs in Massachusetts look for?

The top searched job categories for Patient Intake jobs in Massachusetts are:

Patient Intake jobs near you
Infographic showing various Patient Intake job openings in Massachusetts as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,744 per year, or $19.6 per hour.

CBHI Intake Coordinator

Northeast Family Services

North Andover, MA • Hybrid

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description


Ready for a summer schedule that works for you? ☀️

Summer Fun Fridays at Northeast Family Services!
We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine!

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator!

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

This is a hybrid Opportunity!

Qualifications:

  • Experience working with and helping clients/families with complex behavioral health needs
  • Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
  • Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
  • At least 1 year of patient intake and scheduling experience
  • Experience reviewing comprehensive assessments and treatment plans
  • Working knowledge of insurance benefits and authorizations
  • Strong computer literacy, including MS Office and Electronic Health Records (EHR)
  • Ability to keep client and company confidences
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong time management and organizational skills
  • Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
  • Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
  • Access to high speed secure internet required for Full Time positions

Benefits:

  • Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day Health, dental & vision
  • 3 weeks paid vacation
  • 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
  • Generous sick time including mental health days
  • After 1 year-401k retirement plan with up to 4% match
  • Voluntary short and long-term disability
  • Voluntary Life Insurance
  • Longevity award - Monetary bonus and a vacation day annually
  • Company provided laptop and cell phone
  • Personal cell phone discount

Hours:

  • Full Time Salary: $45,000 to $55,000